Full TimeCharlotte, North CarolinaPosted 02/18/2025Business unit: Customer OperationsAreas of interest: Customer Operations, L&DRequisition Number: 2025-47098COP514
Do you have a passion for adult learning? Are you driven by developing learning content that helps promote career growth and customer satisfaction? If so, Spectrum Learning and Development has the position for you.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Customer Operations Learning and Development team is responsible for developing learning content to support our frontline Customer Service employees. They use training and best in class learning technology to prepare our frontline employees to provide the high-quality customer support Spectrum is known for.
BE PART OF THE CONNECTION
As a Manager in Learning and Development, you’ll lead and support the strategic L&D initiatives with cross-functional impact within the organization. You’ll use your expertise to implement content strategies and tactics to increase consistency across a variety of learning modalities resulting in an exceptional representative and customer experience.
WHAT OUR MANAGERS OF LEARNING & DEVELOPMENT ENJOY MOST
Making staffing decisions in support of intake prioritization- assigning practitioners to assignments aligned with their skills, abilities, and professional goals
Creating effective and engaging support and training content using the latest L&D best practices, techniques, and technologies
Automating functions to improve efficiency and productivity
Collaborating with analytics and reporting teams using data-driven approaches to upskill authors and designers to create well-structured content
Assisting with the maintenance and future development of team standards and guidelines supporting style guides, solution mapping, and common tools
Ensuring consistency, accuracy, and adherence to style guides standards supporting learner experience
Establishing and monitoring standards for accessibility or universal design
You’ll work in a dynamic, collaborative office environment. You’ll excel in this role if you can make decisions under pressure in ambiguous circumstances while maintaining strong attention to detail and follow-through. A focus on continuous development will provide ample opportunities for career growth at Spectrum.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Learning and Development or Process Creation: 5 years or more; management or leadership: 2 years or more; relevant corporate experience in a large Fortune 100 company
Education: Bachelor’s degree in Instructional Design, Adult Learning, Knowledge/Content Management, Business Management, Project Management/Program Management, Sales, Operations, or Communications or equivalent experience/certifications or equivalent combination of education and experience
Abilities: Drive towards performance outcomes while recognizing when a plan needs to be adapted; execute project management methodologies and processes; prioritize, organize, and assign staff effectively to manage multiple initiatives to meet deadlines; prioritize work efficiently to meet business partner and customer demand; educate, communicate, negotiate, and influence others to produce required outcomes
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
