Mgr, Software Development-Conversational AI/IVR Technical Manager
Let’s go create
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
As a SOFTWARE DEVELOPMENT MANAGER, you will be responsible for overseeing the development and implementation of conversational AI and IVR solutions. You will lead a diverse team of engineers and developers, working collaboratively to design, develop, and deploy AI-driven conversational interfaces.
WHAT OUR SOFTWARE DEVELOPMENT MANAGERS ENJOY MOST
- Lead and manage a team of 5+ full-time employees and 10+ contractors.
- Foster a collaborative and productive work environment.
- Provide mentorship and career development opportunities for team members.
- Manage relationships with external vendors to ensure the delivery of high-quality services.
- Oversee the selection and management of contractors to supplement internal resources.
- Manage vendor performance to meet project goals.
- Oversee the design, development, and deployment of conversational AI solutions using platforms like Kore.ai, Dialogflow, etc.
- Ensure integration with existing systems, particularly focusing on the Avaya tech stack including Avaya Experience Portal (AEP)
- Oversee the implementation and optimization of IVR solutions using AEP.
- Integrate AI solutions with Avaya Aura to enhance call management and routing.
- Utilize Avaya Breeze for building custom workflows and applications.
- Enhance customer engagement through advanced contact center technologies.
- Maintain high standards of software quality and performance.
- Plan, execute, and oversee projects to ensure they are completed on time and within budget.
- Manage resource allocation and project priorities.
- Conduct regular project reviews and adjust strategies as needed.
- Drive innovation in conversational AI and IVR technologies.
- Identify opportunities for improving system performance and user experience.
- Stay updated with the latest trends and advancements in AI and IVR technologies.
- Work closely with cross-functional teams including product management, UX/UI design, and customer support.
- Communicate complex technical concepts to non-technical stakeholders.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- Software Engineering experience – 5+ years
- Leadership experience – 2+ years
- Education:
- BA/BS in Information Technology, Computer Science, related field or equivalent work experience
- Technical skills:
- Knowledge of Java, JavaScript or Python and modern software approaches and architectures Agile experience
- Skills:
- Knowledge of company products and services
- Working knowledge of software development and delivery
- Leadership skills and ability to build and develop teams
- Attention to detail and quality with effective problem solving and communication skills
- Demonstrated in-depth drive about automation, testing, and code quality
- Proven experience in a technical leadership role, preferably in AI/IVR solutions.
- Strong proficiency in Java and experience with conversational AI tools such as Kore.ai, Dialogflow, etc.
- Extensive experience with the Avaya tech stack, including AEP, Avaya Aura, and Avaya Breeze.
- Experience in managing teams of both employees and contractors.
- Excellent vendor management skills.
- Strong project management skills with experience in Agile methodologies.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Excellent verbal and written communication skills.
- Abilities:
- Ability to read, write, speak and understand English.
- Ability to communicate in a clear, straight-forward, and professional manner
- Ability to understand and grow technical knowledge in areas of software development and delivery
- Ability to handle multiple projects and tasks
- Ability to make decisions and solve problems while working under pressure
- Travel Ability:
- Office Environment
- Schedule:
- Full time
Preferred Qualifications
- Management or leadership experience - 2+ years
- Master's degree in Computer Science, Engineering, or a related field
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
