Full TimeCharlotte, North CarolinaPosted 11/06/2024Business unit: Spectrum EnterpriseAreas of interest: Order Fulfillment/ManagementRequisition Number: 2024-43316SSU308
Are you an Operations Analyst experienced in developing and maintaining order monitoring based on tasks, goals, and time frame requirements? You can do that. Ready to specialize in performing post-sale activities to continue driving orders to implementation? As an Order Operations Analyst at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
As an Order Operations Analyst, you will be responsible for analyzing orders post Sale Complete and processing accounts in a timely and accurate fashion. You are accountable for ensuring accurate order entry into the billing system, and will utilize systems, tools, and critical thinking to diagnose problems preventing implementation.
How you can make a difference:
Work with clients to ensure the efficient execution of service implementation within expected time frames.
Matrix managed efforts with internal departments to ensure Service Level Objectives (SLO) are maintained.
Identify, analyze, and resolve complex issues or problems preventing orders from moving through implementation; make recommendations on improvements.
Understanding of the billing process including, but not limited to pro-rates, non-pay, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.
What you bring to Spectrum Enterprise
Required qualifications:
Experience: 2 or more years -Customer service, order entry, or order management; 2 years-Advanced telephony or data industry experience; 2 years-Salesforce; 2 years-Telecommunications work experience
Education: Associate degree (A.A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
Skills:
Proficient in all Order Operations processes and business rules
Organization, prioritization and decision-making skills
Knowledge of MS Office
Understanding of Spectrum’s product and service offerings
Abilities:
Work effectively in a team-oriented environment
Maintain confidentiality of customer and business data at all times
Build working relationships to effectively work with teams throughout the company
Effectively present information to leadership in a logical and professional manner
Handle projects and tasks while meeting deadlines
Preferred qualifications:
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
