Self-motivated. Persuasive. High achiever. If these qualities describe you, consider applying to become an Outbound Sales Representative at Spectrum. In this individual contributor role, you will play a key part in connecting millions of prospective customers to the products and services that power their digital lives.
As an Outbound Sales Representative, you will be based in one of our call centers, where you will contact prospective customers in our database, sharing information about our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice. You will answer questions confidently, overcome objections and guide prospective customers through the purchasing process to meet your sales targets.
Outbound Sales Representatives have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.
Full-time
Entry-level
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Outbound Sales Representative? Here’s what we’re looking for.
Our Outbound Sales Representatives work in a call center environment, proactively reaching out to potential customers to generate leads and close sales. As a member of our team, you will:
Spend your days calling to introduce prospective customers to Spectrum products and services and generating new sales leads
Participate in daily huddles to set performance goals and expectations
Demonstrate the value and benefits of our products and services
Share recommendations on connectivity solutions aligned to customer needs
Maintain accurate records of all customer interactions
Your Schedule
Outbound Sales Representatives’ schedules will vary, so flexibility is key. You’ll be working based on your assigned shift, which may include holidays, weekends or non-consecutive days off.
Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. We’ll give you the tools and resources needed to unlock your potential and succeed.
Paid Training
Outbound Sales Representatives participate in comprehensive, paid training to learn all about our winning sales techniques, products, and services. Your immersive learning journey includes:
Classroom, virtual and observational learning with hands-on experience
Focused training to develop your interpersonal skills
Access to the tools and resources you need to succeed
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Our total compensation package creates opportunities for cash incentives during training in addition to uncapped sales commissions.
We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into supervisor, manager and director roles – and beyond.
You will also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Charlotte, NCDate posted 01/22/2026Areas of interest Call Center, Outbound Telemarketing, SalesRequisition Number 2026-68712Business unit Spectrum BusinessSTM200Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you motivated by the thrill of connecting with businesses and driving sales success? As an Outbound Business Telesales Representative on Spectrum’s SMB team, you will engage outbound B2B prospects and existing customers, promoting Spectrum Business Internet, Voice, Video and Mobile solutions. Your performance will directly influence your earning potential and support Spectrum’s business growth.
How You Will Make an Impact
Conduct outbound calls to new and existing business prospects, introducing and selling Spectrum Business products and services
Consistently achieve or surpass monthly sales quotas by securing new lines of service and upselling to current customers
Meet daily and weekly activity targets, including outbound calls, follow-ups, quotes and sales conversions
Communicate product features, pricing and competitive advantages clearly and professionally to build trust and rapport
Serve as a knowledgeable product consultant, recommending tailored solutions to meet business needs
Ensure accurate documentation of interactions and sales activities in CRM systems
Balance lead generation with effective follow-up strategies to maximize conversion rates and customer satisfaction
Working Conditions
Office call center environment
Seated for extended periods while using a telephone headset and computer with multiple screens
Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
High school diploma or general education degree required (GED)
Experience
2+ years of call center experience or 1+ year in a sales or marketing role
Skills
Ability to read, write, speak and understand English
Proven experience in outbound telemarketing or sales with a track record of meeting targets
Knowledge of telecommunications products and services
Excellent negotiation and persuasion skills with the ability to quickly build rapport
Proficiency in CRM software and call center technology
Capable of multitasking in a fast-paced environment with changing priorities and work independently and collaboratively with others
Proficient in MS Office and job-specific software applications
Preferred Qualifications
Education
Bachelor’s degree in business, marketing or a related field
Experience
2+ years of customer service or telecommunication sales experience
1+ year of B2B sales experience or similar role, preferably in telecommunications or cable
1+ year of experience with ICOMS, CSG or similar billing software
Skills
Ability to turn cold calls into productive sales conversations with business clients
Advanced negotiation and contract skills
Familiarity with cable and internet services and industry trends
Strong organizational, time management and problem-solving abilities
Willingness to learn new products, services and sales techniques
Positive, proactive attitude and ability to adapt to new challenges
Team-oriented mindset, contributing to shared goals
#LI-AA2 STM200 2026-68712 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
