Full TimeCharlotte, North CarolinaPosted 11/06/2024Business unit: Spectrum EnterpriseAreas of interest: Order Fulfillment/ManagementRequisition Number: 2024-43319SSU309
Are you an Operations Analyst with an understanding of Spectrum Enterprise systems and tools, policies, and order lifecycle, and a high level of organizational skills with an ability to effectively manage accounts with complex products and multiple locations? You can do that. Ready to serve as a senior member of the team who mentors, trains and serves as back up to the team Lead? As a Sr Order Operations Analyst at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
As a Senior Order Operations Analyst, you are responsible for analyzing large, complex orders post Sale Complete and processing accounts in a timely and accurate fashion. You are accountable for delivering accurate data and administration concerning order to cash processes.
How you can make a difference:
Specialize in performing post-sale and order entry activities for Voice and complex, high value orders.
Matrix managed efforts to ensure SLOs are maintained, and that service implementation is executed.
Engage clients to clarify order details, including contract revisions, phone port details, and regulatory voice documents.
Understanding of the billing process including pro-rates, non-pay, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.
Senior member of team; backup team Lead(s).
Partner with LECs to resolve order issues and obtain FOC.
What you bring to Spectrum Enterprise
Required qualifications:
Experience: Three or more years of Customer service, order entry; Two years Advanced telephony experience; Two years Salesforce; Two years Telecommunications
Education: Associate degree (A.A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
Skills:
Proficient in all Order Operations processes and business rules
Organization, prioritization and decision-making skills
Knowledge of MS Office
Understanding of Spectrum’s product and service offerings
Abilities:
Work effectively in a team-oriented environment
Maintain confidentiality
Build working relationships
Mentor and motivate others
Meet deadlines
Preferred qualifications:
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
