Supervisor, Payroll

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Full Time Charlotte, North Carolina Posted 04/18/2024 Business unit: Corporate-CCL Areas of interest: Finance and Accounting, Human Resources Requisition Number: 2024-30691 HPY400-HR

Do you have experience in assessing, designing, and implementing processes in a fast-paced, operations-focused environment? Do you have up to date knowledge of pay policies, pay systems, and benefits? If so, you could excel as a Payroll Supervisor at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. Our Payroll Supervisors’ play an essential role in ensuring our employees are compensated by providing key reporting and analysis over payroll processes. 


As a Payroll Supervisor,you’llbe responsible for the training and development of newly hired employees, payroll helpdesk customer service and the documentation and maintenance of department policies and procedures as it pertains to the outcome of employee paychecks. You’ll create training schedules, documentation, and support to prepare new team members for their role in the Shared Services Payroll Department. In addition, you will work closely with the Payroll Management team to identify and drive process efficiencies, identify training needs, and implement solutions. 


  • Providing direct supervision to team members trained in customer service
  • Monitoring and reviewing Payroll Helpdesk Calls
  • Providing first level performance feedback to processing team members and to management 
  • Ensuring processing integrity by reviewing and auditing reports
  • Assisting with process problem identification, resolution, and root cause analysis
  • Developing in depth knowledge of payroll processing and payroll policy 
  • Providing payroll support to division and corporate employees

You’ll act as the payroll metrics subject matter expert to support managerial decision making; seldom are two days the same. You’ll deal with data and reporting so you must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you’re up to the challenge, you’ll find a rewarding and fulfilling career at Spectrum.


Required Qualifications

  • Experience: Previous multi-state payroll processing experience 5+ years. Prior management or supervisory experience 2+ years
  • Education:Bachelor’s degree in business, CPP designation, or minimum of 2 years of related experience in a payroll lead position
  • Technical skills:MS Excel spreadsheet knowledge. Knowledge of system testing and test result documentation procedures. Knowledge of PeopleSoft HRMS version 8.5 of higher. Knowledge of Kronos timekeeping system. Knowledge of wage and hour laws and multi state taxation. Multi-state garnishment administration knowledge. Data entry experience
  • Skills: Communication and interpersonal skills. Customer service skills/prior experience
  • Abilities:Can read, write, speak, and understand English
  • Travel Abilities: Office environment

Preferred Qualifications

  • Supervisory or leadership experience 2+ years


  • Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
  • Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
  • Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
  • Total Rewards:See all the ways we invest in you—at work and in life 

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HPY400-HR 2024-30691 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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