Systems Support Specialist
Let’s go create
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
Under minimal supervision, provides incident management and system monitoring assistance. Responsible for support, problem determination and solutions of critical technology incidents. Provides monitoring for system applications and issues and responds to and escalates technical issues as required. Responsible for providing high level and timely IT support to all levels.
WHAT OUR SYTEMS SUPPORT SPECIALISTS ENJOY MOST
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Manages high/critical incidents and ensures tickets are fully documented and resolved properly. Escalates issues as needed to Sr Systems Support Specialist.
- Monitors system/applications using tools such as Webtop and CPM.
- Responds to requests for technical assistance electronically, by phone and in person.
- Diagnoses and resolves technical issues related to hardware, software and networks.
- Logs interactions via ticketing system and conducts follow-up when needed to ensure closure of ticket.
- Documents processes, resolutions and sends e-mail communications to user base.
- Stays current with system information, changes and updates.
- Assists with Associate Systems Support Specialist duties as needed.
- Educates IT and the business about security policies and consults on security issues regarding user built/managed system.
- May perform other duties as assigned
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- Ability to read, write, speak and understand English
- Ability to support remote sites and VPN connected users
- Ability to enforce company computer related policies
- Ability to effectively communicate verbally and in writing with all levels of customers
- Education:
- Associate's degree (A. A.) in Information Systems, or related fields, or equivalent work experience
- Abilities:
- Ability to read, write, speak and understand English.
- Ability to learn and support new systems and applications
- Ability to work with others to resolve problems, handle requests or situations
- Ability to multi-task and handle on a pro-active basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies
- Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties
- Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job
- Ability to effectively manage operational and project budgets
- Ability to skillfully synthesizes large quantities of complex information under pressure. Distills it to the most critical issues and draws accurate conclusions, taking into account a high degree of uncertainty
- Travel Ability:
- Travel as required
- Schedule:
- Full time
- Office environment
- Preffered Qualifications
- Help desk and desktop support experience - 3
- Experience with Netcool and Solarwinds systems
- Experience with Microsoft desktop technologies (XP, Win 7, Office 7, and Office 2010)
- Experience with basic Windows server administration (Active Directory, Exchange, etc.)
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards:See all the ways we invest in you—at work and in life
#LI-TM2
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
