Full TimeCharlotte, North CarolinaPosted 04/01/2025Business unit: Field OperationsAreas of interest: LeadershipRequisition Number: 2025-51045XTO122
The VP, Regional Field Operations is responsible for overall strategic direction of the technical field operations from the node to the home across the assigned Region. Create, implement and enhance consistent standardized operating practices that are aligned with the company’s initiatives and expectations. Provide leadership and direction to the KMA field operations including Fulfillment and Service for both residential and commercial customers, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management.
Major Duties and Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience.
Consult with senior management to plan for overall operational effectiveness of the Region.
Oversight of the technical operations from the node to the customer premises across the Region.
Direct responsibility for the Region’s audit (drop plant integrity) program including assignment of passings to audit, reporting of results and audit organizational team management.
Responsible for the oversight of contract labor management, including developing consistent scope of work requirements for the Region, assisting KMA’s with pricing negotiations and providing approvals for contract labor company selection.
Translate strategic priorities into short-term objectives for the Region.
Participate in developing and enforcing consistent standardized operating practices for the Region.
Provide oversight and direction to the KMA field operations including Fulfillment and Service, Fault Rate reduction, Plant
Security and TQA as well as Dispatch and Workforce Management.
Ensure field compliance with corporate policies and procedures, and franchise requirements.
Maintain good relations with local utilities, vendors, contractors and government agencies.
In partnership with the VPGM, oversee the training and development of KMA technical operations staff.
Participate in budget and forecasting planning and manage departmental expenses for the Region.
Support KMA and Region to ensure preventative and demand maintenance initiatives and goals are achieved.
Identify field operational opportunities and inspire change and initiate ideas.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others Ability to use personal computer and software applications Comprehensive understanding of all FCC rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Complete knowledge of company products and services
Advanced Knowledge of design and operation of HFC and IP Networks
Organizational Agility
Strategic Agility
Required Education
Bachelor's degree in electronic engineering or equivalent experience
Required Related Work Experience and Number of Years
12 plus years technical management experience
XTO122 2025-51045 2025
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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