Full TimeColumbus, OhioPosted 08/25/2025Business unit: Customer OperationsAreas of interest: Billing Operations, Credit Services, Customer OperationsRequisition Number: 2025-60393CCO400
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a passion for helping others? Are you looking for a supervisory position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Credit Services (Collections) team!
You will be responsible for the supervision of personnel supporting Credit Services and its various sub-functions. Consistently coaching representatives on the keys to delivering consistently accurate and timely results in the performance of their duties.
LOCATION
1600 Dublin Road
Columbus, OH 43215
BE PART OF THE CONNECTION
As a Credit Services Supervisor, your focus is the supervision of personnel supporting Credit Services and its various sub-functions. You’ll coach representatives on the keys to delivering consistently accurate results. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
ESSENTIAL RESPONSIBILITIES OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provide overall supervision and management to Credit Services support personnel.
Ensure that departmental standards regarding courtesy and productivity are maintained.
Provide regular coaching and development to staff to maximize productivity.
Resolve internal and external customer escalated situations.
Provide statistical reporting for leadership to communicate department productivity and effectiveness.
Motivate staff to reach daily and monthly management objectives.
Hire, evaluate, coach and counsel personnel in the performance of their duties.
Utilize strong knowledge of customer account information.
Perform other duties as requested by manager.
WHAT YOU’LL BRING TO SPECTRUM
Requirements
Related Work Experience: 6+ years experience with ICOMs/CSG billing systems
Education: Bachelor’s degree or equivalent experience
Knowledge, Skills and Abilities
Ability to read, write, speak and understand English.
Ability to communicate verbally and in writing in a clear and straightforward manner.
Ability to plan, prioritize and organize effectively.
Ability to supervise and motivate others.
Effective time management skills with the ability to problem solve.
Ability to develop process documentation.
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.).
Knowledge of cable television products and services.
Knowledge of general accounting and billing procedures.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
