Full TimeEl Paso, TexasPosted 06/18/2025Business unit: Customer OperationsAreas of interest: Call Center, Customer Service, MobileRequisition Number: 2025-56642COP129
The Spectrum Mobile Chat Representative provides basic customer support related to Spectrum Mobile Services via web-chat communication tools. The successful Spectrum Mobile Chat Billing Representative will have an in-depth knowledge of the Company’s Mobile offerings and handle billing inquiries and payments. The Spectrum Mobile Chat Billing Representative will provide account management support in a manner consistent with Charter’s policies, procedures and quality standards. Works under general supervision.
Actively and consistently support all efforts to simplify and enhance the customer experience. Receive multiple simultaneous messages through web-chat and be prepared to respond to inquiries in a manner that meets quality and performance standards. Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items. Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency Manage customer interactions professionally and efficiently. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Ability to perform other duties and/or projects as assigned
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English and Spanish.
Preferred Qualifications
Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
Technical Skills: MS Office and personal computer skills
Skills: Communication, dependability, multi-tasking, typing, customer service
Abilities: Problem-solving, critical thinking, attention to detail, resilient
SPECTRUM CONNECTS YOU TO MORE
Tools + Tech: Work with innovative, web-based chat technology and information systems
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous $20 per hour starting pay
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
