Full TimeEl Paso, TexasPosted 06/26/2025Business unit: Customer OperationsAreas of interest: Call Center, Customer OperationsRequisition Number: 2025-57013CCS530
Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Manager on Spectrum’s Customer Service team.
BE PART OF THE CONNECTION
Customer Service Managers are vital to our mission. They are responsible for the management of a team of supervisors who along with our customer service representatives, provide the support that our customers rely on. You’ll work in a fast-paced, dynamic call center environment, alongside an encouraging team, making a difference every day.
WHAT OUR CUSTOMER SERVICE MANAGERS ENJOY MOST
Leading a team of supervisors using encouragement and accountability to create a cohesive work unit
Monitoring calls as well as mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
Cultivating critical skills in staff through on-the-job training to produce more effective employees
Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
Serving as a customer escalation point as needed and escalating customer service representative and customer impacting issues appropriately
Providing regular reporting of key performance initiatives to the site leader of the Call Center Operations
We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!
WHAT YOU’LL BRING TO SPECTRUM Required Qualifications
Education: Bachelor's degree in business or related field or equivalent experience
Experience: 7-10 years of customer service/call center experience; 5+ years of supervisory/management experience
Abilities: Leadership, coaching, multitasking, adaptable, dependable, good vision
Skills: Effective communication in both English and Spanish, supervision, organization, time management
Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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CCS530 2025-57013 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
