Full TimeEl Paso, TexasPosted 03/20/2025Business unit: Customer OperationsAreas of interest: Customer Operations, IT Services/SupportRequisition Number: 2025-49919IPC145
JOB SUMMARY
Experienced in a fast-paced call center environment ? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Local Site IT team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.
WHAT OUR TECHNICAL SPECIALISTS ENJOY MOST
Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment
Verifying the integrity of accessories and cleaning the equipment
Installing RAM, hard drives and other PC components
Keeping asset management data up to date and refreshing end-of-life PC equipment
Analyzing, testing, evaluating and deploying new products and services
And tasks as assigned
Supporting remote/offsite access for end users
In this role you’ll work individually and within a team in a call center environment. You’ll excel if you have good communication and customer service skills to relate with end users, team members and support workers.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years
Education: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience
Abilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs
Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Total Rewards: See all the ways we invest in you—at work and in life
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IPC145 2025-49919 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
