Human Resources Generalist
Forbes has named Spectrum as one of America’s Best Large Employers for 2023, and thanks to the success of Spectrum Mobile as the nation’s fastest-growing wireless phone carrier, opportunities to grow with us are better than ever!
Spectrum Mobile’s Human Resource team is searching for an HR Generalist who will serve as the first point of contact for HR issues in a fast-paced call center, provide guidance on employee relations issues and guide employees through the leave of absence process.
THE IDEAL CANDIDATE WILL HAVE
- Previous employee relations, leave of absence and/or employee engagement experience
- Proven ability to partner with and advise leaders on HR issues
- Strong communication and problem-solving skills
- Experience in successfully handling multiple projects
- The ability to work 100% onsite at our call center office in Kansas City, Missouri
MAJOR DUTIES AND RESPONSIBILITIES
- Ensure Company policies are administered fairly and consistently throughout the area of responsibility
- Effectively communicate and execute necessary changes to policies and procedures
- Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests
- Conduct employee related investigations as necessary
- Handle workers compensation, first report of injury database and safety regulations process
- Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process
- Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed
- Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination
- Ensure timely and accurate entries to the HRIS database
- Ensure timely and accurate payroll entry for designated client group
- Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information
- Maintain employee records in compliance with state and federal requirements
- On an as needed basis, participate on various HR committees established to resolve employment challenges
- Assist in the management and execution of bonus plans, merit processes, and routine/special request reports
- Assist in the annual budget planning process as needed
- May recruit and staff from internal and external sources
- All other duties as requested
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor’s degree in Human Resources Business or a related field
- 2+ years of HR Generalist experience
- Or an equivalent combination of qualifying education & experience
- Prior experience working in a call center environment is a plus!
- Preference will be given to candidates with a strong background in handling employee relations issues, coaching local leadership, and administering employee engagement programs
- Certifications for Human Resource Professionals (PHR, SPHR), or HR specific coursework preferred
REQUIRED SKILLS/ABILITIES AND KNOWLEDGE
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to communicate with all levels of management and company personnel
- Ability to deal with the public in a professional manner
- Ability to maintain confidentiality of information
- Ability to make decisions and solve problems while working under pressure
- Strong PC skills and MS Office skills
- Ability to prioritize and organize effectively
- Ability to show judgment and initiative and to accomplish job duties in a timely manner
- Knowledge of local, state and federal employment laws and procedures
- Knowledge of state and federal wage and hour laws
- Knowledge of staffing and employment practices
- Knowledge of employee relations procedures and applicable law
- Consultative and coaching skills
- Analytical skills
WORK ENVIRONMENT
- Office environment
#LI-EP1
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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