Full TimeLouisville, KentuckyPosted 02/25/2025Business unit: Spectrum EnterpriseAreas of interest: Business Analysis, Operations Support, Research/AnalysisRequisition Number: 2025-48855BGN360
Are you an analytical business professional that wants to improve service delivery KPIs? You can do that. Ready to empower enterprise business leaders to reach new revenue heights by refining established procedures? As a Business Process Analyst at Spectrum Business, you can do that.
Spectrum Businessprovides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION:
You analyze data and identify opportunities to improve key performance indicators and increase business while enhancing the client experience. You develop and document process improvement initiatives that impact Enterprise Service Delivery and its cross-departmental partners. You collaborate with teams in person and digitally within an office environment.
HOW YOU CAN MAKE A DIFFERENCE:
Simplify and enhance the client experience through the definition, documentation, implementation and tracking of process flows.
Ensure accurate and complete document processing by using appropriate tools.
Align business processes and rules and adjust documentation accordingly through regular interactions with teams.
Enhance the client order flow by supporting all technical and procedural processes.
Serve as a brand ambassador and communicate new information releases to appropriate audiences.
WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
Experience:Previous experience in business operations analysis and telecommunications.
Education: Bachelor’s degree in business administration, a related field or equivalent experience.
Technical skills:Proficient in Microsoft Office and Visio.
Skills: Expert in process and project management; Effective prioritization, organizational, presentation and English communication skills.
Abilities: Analytical mindset with the ability to interpret data and define key performance metrics; Deadline-driven with a proven ability to manage multiple projects simultaneously.
Preferred qualifications:
Knowledge of networking fundamentals, including routing and switching.
WHAT YOU CAN ENJOY EVERY DAY:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
