Full TimeMaryland Heights, MissouriPosted 06/17/2025Business unit: Customer OperationsAreas of interest: Business Analysis, Information Technology, QA/TestingRequisition Number: 2025-56590BGN331
Are you seeking fulfilling work where you can make a real difference in our contact centers? Do you have the curiosity to continuously learn new areas, to understand existing business processes and drive continuous improvements? If you're a natural problem-solver who thrives in cross-functional team environment, you could find your perfect fit on the Call Center Desktop Applications team at Spectrum. Help us create the intuitive agent tools that empower our agents to deliver exceptional customer experience during every interaction.
At Spectrum, we keep our customers connected across a 41-state footprint. Our Call Center Desktop Apps team support team helps maintain the company’s information technology (IT) infrastructure in support of our customers and call center employees. By keeping our hardware and software updated and running smoothly 24/7, our Desktop & IT support team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As an Associate Business Analyst you’ll analyze business operations and recommend solutions to align individual business functions with organizational goals. You’ll use your understanding of an organization’s structure, policies, and operations to improve general business processes and planning.
WHAT OUR ASSOCIATE BUSINESS ANALYSTS ENJOY MOST
Compiling, analyzing, interpreting, and presenting data related to current and future operation
Creating reports, charts, graphs, and presentations to aid in proposing new strategies for successful business changes
Developing project estimates by identifying phases and elements, personnel requirements, and costs
Analyzing external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management
Recommending use of new technology or existing technology alternatives to solve problems or make improvements
In this role you’ll work individually and within a team in a dynamic office environment. You’ll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You’ll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Business analysis or related experience: 0-2 years
Education: Bachelor’s degree in business or related field or equivalent combination of education and experience
Technical skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
Abilities: Quickly identify business problems & opportunities; prioritize & organize effectively; analyze & interpret data; communicate with all levels of management and company personnel
Hybrid Schedule: Four in-office days weekly
This position is not eligible for immigration sponsorship
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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BGN331 2025-56590 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
