Full TimeMaryland Heights, MissouriPosted 11/13/2024Business unit: Customer OperationsAreas of interest: Billing Operations, Customer OperationsRequisition Number: 2024-43678CBI540
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum.
At Spectrum we keep more than 32 million customers connected across our 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Billing Solutions Manager on the Billing Strategy & Design team, your primary focus is to manage a team of Online Digital Catalog system analysts/developers that are supporting the Online catalog. You’ll develop and maintain system processes (automation) and determine resources to meet schedule deadlines and assigned objectives. You’ll recommend changes to policies and establish organizational procedures. You’ll coordinate project launches with many teams outside of the Billing Strategy & Design team that are dependent on the catalog.
WHAT OUR BILLING SOLUTIONS MANAGERS ENJOY MOST
Advising on methods to improve business processes and billing related changes
Managing Business Request Forms (BRFs),Business Requirement Documents (BRDs) and DMI (Digital Marketing Intakes) that apply to any changes made in the Online Digital Catalog as it relates to design and product launches
Ensuring compliance of all audit requirements
Meeting business needs by completing assigned projects on time with high-quality results
Working closely with the support team to ensure configuration changes input to the Online Digital Catalog are implemented as approved
Researching and resolving requests (tickets) from end users
On a given day you’ll work on a diverse scope of issues where analysis of a situation or data requires evaluation of many factors, including current business trends. You’ll thrive in this role if you can manage multiple projects simultaneously and can communicate with all levels within the impacted teams.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Billing Solution Design: 5+ years
Education: Bachelor’s degree in engineering, technical, or related field, or equivalent experience
Skills: Working knowledge of Process Management
Abilities: Define key performance indicators/metrics; analyze & interpret data; document, and deliver data-driven presentations; supervise and motivate others; develop strong working relationships with peers and project members; conduct risk assessments and develop risk elimination or mitigation plans
Preferred Qualifications
CSG/ICOMS/Amdocs/Siebel experience
Product Catalog experience
Management or leadership experience
Project Management experience/knowledge
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
