Full TimeMaryland Heights, MissouriPosted 06/10/2025Business unit: Customer OperationsAreas of interest: IT Management/Project ManagementRequisition Number: 2025-55865IGN535
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.
At Spectrum, we keep customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Mgr IT for Mobile Billing Operations you will be responsible for implementing Mobile Billing initiatives that support the strategy and goals of corporation. You will implement IT standards, policies and/or master plan for the IT function, manage the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery, and implement new technological directions along with managing the organization in the deployment.
WHAT OUR IT MANAGERS ENJOY MOST
Producing and maintaining technical and procedural documentation as required
Managing diagnoses and resolutions within Mobile Billing hardware and software for internal and external customers
Ensuring uninterrupted IT network support
Developing, implementing, and ensuring compliance with policies and procedures to support Billing software and systems
Developing and training Mobile Billing staff in areas such as, network, VMware, data communication links and other infrastructure services
Assisting in providing innovative ideas for improvements, for corporate, IT processes and new technologies throughout the company
In this role you’ll serve as the primary point-of-contact regarding technical implementation for Mobile Billing service and software clients. You will also be responsible for ensuring all Mobile Billing clients are adequately supported in all systems and software offered by Charter along with managing the support staff and assisting in making strategic IT decisions.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: IT work experience: 3+ years; Project management experience: 1+ years
Education: BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
Abilities: Learn and support new systems and applications with detailed accuracy; Multi-task, change, and organize priorities in a fast-paced environment; Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material; Communicate effectively and concisely to different levels and businesses; Ability to lead an operations team with a strong focus on SQL support
Skills: Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area; Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders; Analytical with problem solving abilities; decision making
Technical Skills: Hands-on experience in technical operations and SRE; Project Management; Client server computing; Network Security and Architecture experience
Hybrid Schedule: Four in-office days weekly
Preferred Qualifications
Experience: Management or leadership
This position is not eligible for immigration sponsorship
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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IGN535 2025-55865 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
