Full TimeMaryland Heights, MissouriPosted 05/27/2025Business unit: Customer OperationsAreas of interest: Billing Operations, Customer Service, IT Management/Project ManagementRequisition Number: 2025-55118CBI601
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum.
At Spectrum we keep customers connected across our 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Principal Billing Analyst, you’ll use your expert knowledge of ICOMS, CSG billing system and/or Product Catalog to manage technical operational and design management. You’ll react and resolve issues promptly to ensure production stability and avoid service interruption for the customer that supports the Online Digital Catalog.
WHAT OUR PRINCIPAL BILLING ANALYSTS ENJOY MOST
Partnering with release management team to ensure milestones are met for configuring and updating environments
Monitoring work queues and ensuring production systems stability
Creating, configuring, and supporting billing instances in test and training environments
Working closely with other departments on the controllers to include digital network control system (DNCS), digital addressable controller (DAC) and video engineering
Leading analysis and updates on billing platform parameters including production, training, and test
You’ll work in a dynamic, collaborative, office environment. On a given day you’ll deliver billing platform interface support, support testing efforts, validate testing enhancements, troubleshoot interface issues, work with billing vendors, perform research, and mentor junior team members.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Telecom, Billing Platform Application, and CSG/ICOMS/Siebel/Product Catalog experience: 10 years or more; Previous lead or SME experience: 5 years or more
Education: Bachelor’s degree in Information Technology or related field or equivalent training, education, and experience
Technical skills: Expert knowledge in the use of SQL, parameter entry, security, and product and pricing structure; Proficient in using personal computer and software applications (Word processing, spreadsheet, Visio, Project, etc.); Advanced knowledge of broad IT operations and interconnectivity of systems
Abilities: Identify complex problems, evaluate options, and implement solutions; Exceptional interpersonal and communication skills; Effectively prioritize and execute tasks in a high-pressure environment
Working conditions: Office environment; Travel Ability: 25%; Hybrid Schedule: Four in-office days weekly
Preferred Qualifications
Education: Master’s degree
This position is not eligible for immigration sponsorship.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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CBI601 2025-55118 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
