Full TimeMilwaukee, WisconsinPosted 09/02/2025Business unit: Field OperationsAreas of interest: L&DRequisition Number: 2025-59906HTR367
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
Delivers learning curriculums and programs that include new hire and skill enhancement training. This training includes, but is not limited to, technical and safety training, systems, data, and operational training, new product or service launch information, sales, soft skills and functional training.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes, Classroom Instruction, Team Meeting Trainings, Conference Calls, Net Meeting Trainings, Train the Trainer sessions, On-line Learning, Hand-on Labs and Peer to Peer Coaching.
Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.
Performs all administrative duties associated with conducting training. This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys.
Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Education
Associates Degree or equivalent combination of training and/or work experience
Related Work Experience
One year prior presentation or training delivery experience in a formal or informal setting
Three Years Experience or equivalent in the functional area and or business unit. I.e. Call Center, Field Operations, Customer Service, Dispatch, Billing
Certifications And Licenses
Jones/NCTI Certified Master Technician or Master Technician, Customer Premises or SCTE Broadband Premise Specialist
WORKING CONDITIONS
Lifting and transporting training equipment and setting up classrooms
On feet up to eight (8) hours/day in training
Meets same physical requirements as target audience
Exposure to moderate noise levels
Must be able to travel out of town as required
HTR367 2025-59906 2025
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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