Sr Mgr, Account Management
Spectrum Reach®, the advertising sales business of Charter Communications, Inc. (NASDAQ:CHTR), provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.
The Senior Manager, Account Management is responsible for leading the Account Management team and partnering with our National Advanced TV Sales team to deliver the needs and deepen partnerships across agency hold co buying teams, large in-house brand direct teams, and independent agencies with a focus on Programmatic. This role is a coach/ player role; in addition to leading the team, the Senior Manager, Programmatic Account Management will manage a handful of accounts. This key team member is integral to ensure advertisers and agencies have a positive customer experience and help fuel Spectrum Reach programmatic revenue growth through consultative and technical approach. This role requires experience leading a team, setting goals, and developing best practices within the account management discipline of a programmatic business (preferably streaming/ OTT/ CTV).
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Oversee a team of Account Managers and ensure the team is delivering a best-in-class customer experience
- Play a major role in overseeing career development and progression for team members
- Partner with National Sales team to grow business and meet the needs of the marketplace while serving as lead Account Manager for handful of key account(s)
- Collaborate with sales team to manage pipeline, stakeholder mapping, cultivating new relationships, and deal flow
- Ensure the Account Management Team is trained and proficient in our advanced advertising products and understands agency objectives and KPIs to translate into effective and successful programmatic deals
- Ensure all deals are delivering to the expectations of clients and sales teams by partnering with cross functional teams
- Establish key benchmarks/ KPIs for accounts and deals for team to manage to
- Develop goals, tactics, and best practices for account management team
- Enhance documentation through lifecycle inclusive of deal intake/ specs form, troubleshoot questions, client check-ins
- Review and adjust workloads for the team based on client needs and priorities.
- Understand and work to improve the workflow for the Programmatic business
- Understand all available sales products (TV and Advanced Advertising products).Stay ahead of the curve on marketplace trends relating to programmatic and CTV
- People leader in account management role
- Knowledge of the programmatic ecosystem, and how Streaming/ OTT/ CTV is bought and sold
- Client segmentation and development of a level of service across multiple tiers of client segments
- Vision of what a good customer experience and lifecycle looks like for programmatic streaming
- Experience with PMP and PG deal types
- Experience with Salesforce, SSP Platforms (Magnite, Freewheel), and other Advertising software or technology
- Familiarity with and experience in programmatic; understanding of deal IDs, metrics, and optimization strategies
- Customer obsessed to insure excellent client experience and service pre, during, and post
- Demonstrated organizational skills and attention to detail
- Effective communication skills in a faced paced sales environment
- Collaborative mindset, ready to work with multiple cross-functional departments
- Must be an excellent problem solver with expertise in finding solutions with the help of others
- High level proficiency in MS Office, particularly excel as well as other data and analytics software
- Effective verbal, written, and interpersonal communications with overarching skill to translate data, information, and research into powerful points of view—ability to craft and tell a compelling story
- Familiarity with writing rationales and/or agency POVs (“point of views”)
- An analytical mindset that identifies solutions based in data
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $107,760.00 and $165,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
