Sup, Fraud

There's a strong connection here.
Full Time Overland Park, Kansas Posted 07/09/2025 Business unit: Customer Operations Areas of interest: Billing Operations, Credit Services, Customer Operations Requisition Number: 2025-57666 CCO401

The Supervisor, Fraud Operations is responsible for the supervision and development of employees, policies and procedures for proactive fraud detection, prevention, and client repair. This role will coach representatives on the keys to delivering consistent, accurate and timely results in the performance of their duties. As the Supervisor, he or she is expected to be the subject matter expert and a source of information to guide employees and make recommendations to management.


Actively and consistently supports all efforts to simplify and enhance the customer experience.

Leverage various data points and data sets to drive decisions and understand /communicate the financial and customer impact on the business and respective goals.

Review and manage appropriate queues to ensure orders and disputes are processed and resolved in a timely manner.

Work across departments in reviewing transactions, troubleshooting issues and handling escalations.

Lead a team of Fraud Specialists with focus on their development in the fraud/risk management area and fraud loss mitigation techniques.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Ensure that departmental standards regarding professionalism, courtesy and productivity are maintained.

Provide regular coaching and development to staff to maximize productivity.

Resolve internal and external customer escalated situations.

Provide statistical reporting for leadership to communicate department productivity and effectiveness.

Collaborate on investigations with appropriate business partners.

Motivate staff to reach daily and monthly management objectives.

Hire, evaluate, coach and counsel employees in the performance of their duties.

Utilize strong and solid comprehension of fraud and risk.

Collaborate with leadership to establish performance KPIs across the team and continuously monitor and manage team members to these targets.

Perform other duties as requested by manager


Skills/Abilities and Knowledge
Ability to read, write, speak and understand English


Ability to quantify risk and exposure and communicate the discoveries to upper level
management


Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values


Ability to plan, prioritize and organize effectively


Ability to supervise and motivate others


Experience with industry wide fraud detection tools


Experience with researching and decision making under stressful conditions


Strong time management skills with the ability to problem solve


Ability to develop process documentation


Knowledge of mobile phone products and services


Knowledge of general accounting and billing procedures


Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)

Education
Bachelor's Degree in related field or equivalent experience preferred; OR related experience

Related Work Experience                                                                                                        
6+ years of Related work experience                                                                                                                             
3+ years of Prior leadership experience                                                                                                                        

WORKING CONDITIONS
Office environment 
Exposure to moderate noise level
Must be able to work evenings and weekends


CCO401 2025-57666 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Related jobs

View All of Our Available Opportunities

Sign up for job alerts

Sign up to receive the latest career opportunities directly to your inbox. All fields marked with an asterisk (*) are required.

Areas of interestEnter a location and a category, and click "Add" to create your Job Alert.

  • Billing, Overland Park, Kansas, United StatesRemove
  • Credit Services, Overland Park, Kansas, United StatesRemove
  • Customer Operations, Overland Park, Kansas, United StatesRemove

Spectrum employee*Are you currently a Spectrum employee?

If you are a current Spectrum employee, click here.

There's a strong connection here.