Self-motivated. Resourceful. Problem solver. Sounds like you? If so, a career as a Field Technician at Spectrum may be right for you. If you’re looking for a hands-on career that involves both independent and team-based work, this customer-facing role will have you working outdoors as well as interacting with customers.
Being a Field Technician at Spectrum is more than a job. It’s a career that develops as you do. Field Technicians can rapidly advance their careers and increase their earnings through our self-progression program. As you advance, you’ll learn new skills and take on new responsibilities to unlock even more opportunities. Start here, go anywhere.
Full-time
Entry-level
Work in all elements
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Field Technician? Here’s what we're looking for.
Our Field Technicians stay active, work outdoors, and are able to quickly and accurately diagnose a wide range of technical problems for our customers. As a member of our team, you will:
Perform installations or service calls at customer premises
Use hand tools, ladders and electronic diagnostic and installation equipment
Conduct work at heights, climbing ladders and utility poles, adhering to safety standards and using proper protective equipment
Communicate with, engage and educate customers on products and services
Your Schedule
Field Technicians work in assigned shifts and varying hours, including evenings and weekends, based on business needs. After initial training, you will enjoy the flexibility of starting your day from home, driving a company vehicle directly to your first work location.
From your first day on-the-job, you’ll have the training, tools and resources needed to succeed, including:
A company vehicle and assigned gas card
Spectrum uniforms, including branded shirts, hats and jackets
Personal protective equipment (hardhat, boots, gloves, safety harness, etc.)
Hand and electronic tools and equipment necessary to perform the job
Paid Training
Field Technicians participate in comprehensive, paid training, which includes classroom and on-the-job field training, including ridealongs with supervisors, trainers and mentors – for you to learn all about the ins and outs of your new role. Your learning journey includes:
Classroom, field, and safety training with experienced trainers, supervisors and team members
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Earn more, faster. Field Operations employees are eligible for coursework completion bonuses through our career self-progression programs, and wage increases upon meeting the requirements to advance to the next level.
Field Technicians can advance in their careers through a combination of training, field experience and online, self-paced learning and opportunities to develop new skills.
Our career progression programs put opportunities for development, bonuses, and wage increases in your hands.
Earn an industry-recognized certification through our U.S Department of Labor-sponsored Broadband Field Technician Apprenticeship Program by completing our training program.
Continue or complete your education – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation El Paso, TXDate posted 06/01/2026Areas of interest Call Center, Inside Sales, SalesRequisition Number 2026-74085Business unit Sales and MarketingSIB120Sales and Marketing
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing ones. Your expertise will drive our revenue growth and enhance customer satisfaction.
What our Call Center Sales Representatives Enjoy Most About the Role
Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions.
Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors.
Working Conditions
Normal office environment.
Required Qualifications
Education
High school diploma or equivalent.
Skills & Abilities
Clear, straightforward, and professional communication with customers and colleagues.
Proven sales techniques with consistent achievement of sales goals.
Proficiency in computer and consumer electronics.
Competence in using personal computers and relevant software applications, including billing systems.
Strong verbal and written communication skills. Effective organizational skills with the ability to prioritize tasks.
Demonstrated judgment and initiative in accomplishing job duties.
Working knowledge of cable communications products and services, including TV, internet, and telephone.
Bilingual - Spanish
Preferred Qualifications
2 + years call center sales experience.
#LI-MR3 SIB120 2026-74085 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
