Business Sales Representative (Bilingual Spanish)
Riverview, Florida
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show residential customers just how Spectrum can fit into their lives. And when you grow our network, you can grow your career, too.
Success Profile
What makes a successful Spectrum Call Center Sales Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Competitive
- Organized
- Achiever
- Results Driven
- Tech Savvy
- Communicator
Our Call Center Sales Representatives are goal-oriented, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Call Center Sales team.
The Day to Day
As a Call Center Sales Representative, you’ll establish and grow relationships with our residential customers and present them with the benefits of Spectrum’s TV, Internet, Voice and Mobile products. We want our customers to get the best value for their investment in us, and as a Call Center Sales Representative on our team, you can help them do just that.
Upbeat Environment
From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.
A Deliberate Path to Success
With plenty of dedicated peer and mentor support, our fully paid training programs shape new Call Center Sales Representatives into quick-thinking call center sales professionals. As a part of our Inside Sales team, the potential for earnings is limitless, and with commission bonuses awarded for qualifying sales, you can boost your earnings to six figures here.
Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you that you can succeed.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings. Enjoy bonus income while you are in training and learn how to maximize your commission potential.
Comprehensive Training
Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience. We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Build Your Career
If you’re looking for a company that promotes from within, Spectrum is the company for you. Establish yourself as a successful Inside Sales Representative within a great company that offers the best in entertainment and communications connectivity. With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
Rewards
Responsibilities
JOB SUMMARY
The Small and Medium Business (SMB) Sales Representative position is a consultative inbound & outbound sales position within our Spectrum Business organization. Individuals in this position receive leads via direct phone calls for Voice, Data and Video sales to existing and prospective customers. Sales Representatives interface with business owners, property owners, management companies and IT consultants to identify needs and recommend customer centric solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, and after call work.
Develop and deliver complex sales proposals to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.
Maintain all sales databases necessary to report sales activity and customer information.
Work with Spectrum Business support groups to complete sales and resolve customer issues.
Determines serviceability of client location and whether construction is required and obtains construction estimate using prescribed software.
Offers bundled telephony, data, and video, as well as other Spectrum Business products to current customers.
Educates customers in the use of installed products, service offerings, billing, charges, and product features.
Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services.
Attends job-related training that may include refresher training, product training, and service updates as required by leadership.
Handle multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry.
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.
Follow-up with customer requests via telephone or email when necessary.
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products to discuss side by side comparisons of Spectrum Business’ and competitors’ products and services.
Promote and communicate current marketing campaigns and promotions.
Perform other duties as required by supervisor.
REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English Experienced high performing sales professional with a proven track record of results over an extended period
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to work variable hours; may include nights, weekends, and holidays
Required Education
High school diploma or equivalent
Preferred Related Work Experience and Number of Years
Sales experience preferably selling Voice, Data, and Video solutions in the small and mid-sized business market - 2+ Call Center sales experience preferably in a business-to-business and/or telecommunications industry. - 2
WORKING CONDITIONS
Call Center environment
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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