Full TimeRiverview, FloridaPosted 11/07/2024Business unit: Customer OperationsAreas of interest: Customer Operations, Customer ServiceRequisition Number: 2024-43376CSU440
Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem solving skills? If so, you’ll fit right in with Spectrum’s Customer Operations team!
BE PART OF THE CONNECTION
Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! As an Offline Customer Support Supervisor, your focuses are research, customer contact, resolution of complex requests, and analyzing audit reports/input. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR OFFLINE CUSTOMER SUPPORT SUPERVISORS ENJOY MOST
Planning and overseeing the day-to-day activities in the department
Identifying trends and providing insight into process/system enhancements
Hiring then coaching specialists, aiding their development
Advocating for the adoption of new tools and processes
We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: High volume transaction-based environment: 3 years, Leadership: 1 year, Cable industry: 2 years
Education: Bachelor’s degree in Management, Business Administration, related field, or equivalent experience
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak, and understand English
Preferred Qualifications
Technical Skills: Ability to successfully utilize Microsoft Products and drive results in a matrix-management environment
Skills: Communication, collaboration, organization, leadership, problem solving, and multitasking
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous starting pay
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
