Full TimeSan Antonio, TexasPosted 12/04/2024Business unit: Customer OperationsAreas of interest: Credit Services, Customer Operations, Customer ServiceRequisition Number: 2024-44558CCO165
JOB SUMMARY The Credit Services Associate role is an entry level support role in the Workforce team for the Credit Services (Collections/Recoveries) department.
LOCATION 12238 Silicon Drive, Suite 129 San Antonio, Texas 78249 (near the intersection of IH-10 & De Zavala Road)
ESSENTIAL RESPONSIBILITIES OF THE POSITION
Respond to on line tickets requesting support towards resolution of customer needs, within established Service Level Agreements (SLA) standards.
Respond to customer requests received through various media including email, letters and telephone.
Complete daily work assignments involving the workflow in one of the designated areas of Credit Services including Field Collections, Recoveries, Compliance, SMB Collections, Payment Exceptions and Refund processing.
Actively participate in training and coaching activities in order to improve service.
Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.
Report to leadership process issues and other problems that negatively impact your ability to perform optimally.
Identify and present to your leader any opportunities discovered that may offer individual or department improvement.
Perform other duties as requested by supervisor.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: 1+ years of general experience in collections, customer service, or retail work environment
Experience: 1+ years experience processing and resolving both routine and complex customer support requests
Education: High school diploma or GED
Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
Skills: Effective verbal and written communication
Schedule: Availabiltiy to work within the hours of operation. Consistent and punctual attendance.
Preferred Qualifications
Ability to solve practical problems and deal with a variety of variables.
Experience with electronic order entry systems.
Proficient knowledge of Microsoft Office applications.
Work history of accountability and dependability.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
