Full TimeSan Antonio, TexasPosted 04/09/2025Business unit: Customer OperationsAreas of interest: Billing Operations, Credit Services, Customer OperationsRequisition Number: 2025-51689SOP110
JOB SUMMARY This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Prior Debt Professional will be responsible for account management and communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.
LOCATION 12238 Silicon Drive, Suite 129 San Antonio, Texas 78249 (near the intersection of IH-10 & De Zavala Road)
ESSENTIAL RESPONSIBILITIES OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience.
Research accounts with debt and communicate with customers via phone.
Contact customers by phone in attempt to collect a debt.
Take action based on transaction characteristics as appropriate and necessary.
Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
Demonstrate friendliness and professionalism when dealing with customers.
Answer inquiries for customers calling, regarding their unpaid debt.
Other duties as assigned to meet business needs.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: 0-2+ years of general experience in collections, customer service, or retail work environment
Experience: 0-2+ years experience processing and resolving both routine and complex customer support requests
Education: High school diploma or General Educational Development (GED) certification
Schedule: Availability to work within the hours of operation.
Preferred Qualifications
Ability to read, write, speak and understand English.
Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.
Knowledge of and proven ability to work with electronic order entry systems.
Effective accuracy and problem-solving ability.
Ability to perform effectively in a fast-paced multi-tasking environment.
Proficient to expert knowledge of Microsoft Office applications and Smartsheet.
Type 40 words per minute; use of telephone system and ten key by touch.
Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a plus.
Detail oriented with strong verbal, written and interpersonal communication.
Ability to exercise and apply sound judgment to billing disputes.
Excellent negotiation skills: strong ability to influence; experience dealing with and resolving difficult and escalated issues.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to work independently with minimal supervision.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Bilingual preferred, but not required.
Consistent and punctual attendance.
Work history of accountability and dependability.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
