Full TimeSan Antonio, TexasPosted 09/12/2025Business unit: Customer OperationsAreas of interest: Human Resources, LeadershipRequisition Number: 2025-61556HGN720
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you a Human Resources professional dedicated to supporting the employees who work every day to provide best in class customer care? Are you proactive, consultative, and data-oriented? If so, a home on the Customer Services HR team at Spectrum could be for you.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our Customer Services Human Resources team creates the strategies, policies, and procedures that help support our employees and meet business objectives. Using a proactive approach, the HR team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Human Resources Director, you’ll implement and manage human resources policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity compliance. You’ll use your HR mastery and industry knowledge to resolve complex HR issues within a fast-paced call center environment.
WHAT OUR DIRECTORS HUMAN RESOURCES ENJOY MOST
Overseeing all aspects of employee relations; ensuring company policies are administered fairly and consistently
Ensuring legal compliance with all applicable local state and federal employment laws, including FLSA, FMLA, and ADAAA to minimize risk/exposure to the company
Partnering with respective client group to understand business challenges and ensure effective and timely HR support
Managing organizational change
Overseeing recruiting and staffing process ensuring compliance with EEO, FCC, and Affirmative Action; designing and implementing employee retention strategies
Conducting employee investigations and overseeing all escalated employee issues, including ethics point reports
In this role you will partner closely with Leadership to support and implement effective short, and long-term strategies to attain organizational objectives. If you are an HR professional looking to positively impact the health of an organization’s call center, this opportunity is for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Human Resource Generalist experience in a single or multi-locations environment: 8 years or more; management experience or relevant HR experience: 5 years or more
Education: Bachelor’s Degree in human resources, business, organizational behavior, or related field
Technical skills: Strong PC skills – expert in Excel & PowerPoint
Abilities: Communicate effectively with executive management and company personnel; demonstrated communication skills including public speaking; mentor, develop, and motivate team members; analyze and interpret data in order to build a business case; deal with issues and subject matter in ways that requires considerable sensitivity, discretion, and judgment; demonstrated knowledge of broadband services industry/subscription-based business model
Working Conditions: Office environment; travel required
Preferred Qualifications
Education: Master’s degree in human resources or related field; certifications for human resource professionals (PHR, SPHR)
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Total Rewards: See all the ways we invest in you—at work and in life
WORKING CONDITIONS
Office environment
Travel as required
HGN720 2025-61556 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
