Full TimeSan Antonio, TexasPosted 11/08/2024Business unit: Customer OperationsAreas of interest: Credit Services, Customer Operations, Customer ServiceRequisition Number: 2024-38664CCO104
Collections Lead in our Credit Services - Prior Debt department.
Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!
Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10/De Zavala Road)
BE PART OF THE CONNECTION
As a Collections Lead in our Credit Services - Prior Debt department, your focus is supporting the Credit Services team by handling questions and customer escalations. You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR LEADS IN THIS DEPARTMENT ENJOY MOST
Identifying and presenting improvements for operational procedures and customer satisfaction
Assisting with training and monitoring team members
Strengthening managerial skills and learning to delegate responsibilities
Using creativity to problem solve
Department opens Monday - Friday
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
Education: High school diploma or GED
Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
Skills: Excellent written and verbal communication
Schedule: Full-time (40 hours a week)
Preferred Qualifications
Ability to solve practical problems with a variety of concrete variables and limited standardization
Knowledge of the ICOMS and CSG billing systems
Effective organization and time management when multitasking
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
