Manager, Residential Inbound Sales

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Full Time San Antonio, Texas Posted 09/02/2025 Business unit: Sales and Marketing Areas of interest: Call Center, Inside Sales, Sales Requisition Number: 2025-60745 SIB530
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.


MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
  • Motivate a team of individuals to meet or exceed established sales targets.
  • Develop new sales strategies within the call center to maximize opportunities.
  • Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
  • Daily monitoring of activities to ensure quality standards are met or exceeded.
  • Daily monitoring of individual and team sales performance.
  • Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
  • Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.
  • Handle all customer complaints and escalations Handle all customer complaints and escalations as required.
  • Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Knowledge of cable and telecommunications products and services
  • Ability to work variable hours
  • Ability to work a five-day work week which must include one weekend day

Required Education

  • Bachelor’s Degree or equivalent work experience required

Required Related Work Experience and Number of Years

  • Call Center Management Experience - 5+years
  • Call Center Sales Manager experience – 1year

WORKING CONDITIONS

  • Office environment

#LI-TH


SIB530 2025-60745 2025

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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