Full TimeSan Antonio, TexasPosted 05/30/2025Business unit: Customer OperationsAreas of interest: Credit Services, Customer Operations, Customer ServiceRequisition Number: 2025-55180CCO155
JOB SUMMARY This role is part of the Quality Assurance Team within the Operation Support department of Credit Services. Credit Services supports both internal and external customers utilizing various communication media to complete work tasks and processes involving collections, payment exceptions and refunds.
LOCATION 12238 Silicon Drive, Suite 129 San Antonio, Texas 78249 (near the intersection of IH-10 & De Zavala Road)
ESSENTIAL RESPONSIBILITIES OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience.
Respond to online tickets requesting support towards resolution of customer needs, within established Service Level Agreements (SLA) standards.
Respond to customer requests received through various media including email, letters and telephone.
Identify methods to align processes and procedures to improve efficiency, quality, and compliance.
Complete quality related tasks for Credit Services including including Field Collections, Recoveries, Compliance, SMB Collections, Payment Exceptions and Refund processing.
Actively participate in training and coaching activities in order to improve service.
Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.
Report to leadership process issues and other problems that negatively impact your ability to perform optimally.
Identify and present to your leader any opportunities discovered that may offer individual or department improvement.
Perform other duties as requested by supervisor.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: 2+ years of general experience in collections, customer service, or retail work environment
Experience: 2+ years experience processing and resolving both routine and complex customer support requests
Education: High school diploma or General Educational Development (GED) Certification
Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
Skills: Bilingual (English and Spanish)
Skills: Effective verbal and written communication
Adherence: Available to work within the hours of operation. Consistent and punctual attendance.
Preferred Qualifications
Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of variables.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of and proven ability to work with electronic order entry systems.
Possess effective verbal, written and interpersonal communication skills to communicate effectively and professionally with internal and external customers.
Effective accuracy and problem-solving ability.
Ability to perform effectively in a fast-paced multi-tasking environment.
Ability to make sound business decisions.
Proficient to expert knowledge of Microsoft Office applications and Smartsheet.
Work history of accountability and dependability.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
