Full TimeSan Diego, CaliforniaPosted 09/04/2025Business unit: Community SolutionsAreas of interest: Billing Operations, Call Center, Credit ServicesRequisition Number: 2025-60810CBI101
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Are you passionate about helping others and making a tangible impact on the community? As a Community Solutions Billing & Account Representative at Spectrum, you'll play a crucial role in connecting with residents and property owners, evaluating their needs, and recommending tailored solutions. By educating customers on the features and benefits of our products and services, you will help upgrade new, existing, and former customers, fostering lasting relationships and building value. Join us to make a significant difference in people's lives while contributing to our organization's success.
What our Community Solutions Billing & Account Representative Enjoy Most About the Role
Enhancing the customer experience by addressing billing and service inquiries.
Mastering order processing for retained accounts and new sales.
Efficiently handling inbound sales calls and meeting call metrics.
Building customer satisfaction and long-term relationships.
Developing tailored solutions and consistently meeting sales goals.
Working Conditions
Office environment with variable hours; may include weekends, holidays, and split days off.
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years of sales experience, ideally with Voice, Data, and Video solutions.
1+ years in customer service, call center, and/or sales roles.
Technical Skills
Familiarity with billing systems (ICOMS/CSG).
Proficiency in English (reading, writing, speaking, understanding).
Skills & Abilities
Timely and professional response to customer inquiries.
Quick thinking, goal-oriented, ambitious, and self-confident.
Strong verbal, written, and interpersonal communication skills.
Effective multitasking and task management.
CBI101 2025-60810 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $28.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
