Community Solutions Inbound Sales Representative
San Diego, California
Overview
Dial in on what our customers really need and connect yourself to an impressive future. That's the idea behind our Call Center Sales roles. From our call centers, you'll become an expert on all of our products and services through our comprehensive training program. Then, you'll show residential customers just how Spectrum can fit into their lives. And when you grow our network, you can grow your career, too.
Success Profile
What makes a successful Spectrum Call Center Sales Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Competitive
- Organized
- Achiever
- Results Driven
- Tech Savvy
- Communicator
Our Call Center Sales Representatives are goal-oriented, motivated to succeed, and focused on the customer experience. Get the inside story on what it’s like to be a part of the Spectrum Call Center Sales team.
The Day to Day
As a Call Center Sales Representative, you’ll establish and grow relationships with our residential customers and present them with the benefits of Spectrum’s TV, Internet, Voice and Mobile products. We want our customers to get the best value for their investment in us, and as a Call Center Sales Representative on our team, you can help them do just that.
Upbeat Environment
From the comfort of our modern call centers, you’ll work in a dynamic, diverse and inclusive team environment while fielding customer inquiries. You’ll be trained to effectively promote Spectrum’s wide variety of products and services in a competitive, pay-for-performance culture with uncapped commissions.
A Deliberate Path to Success
With plenty of dedicated peer and mentor support, our fully paid training programs shape new Call Center Sales Representatives into quick-thinking call center sales professionals. As a part of our Inside Sales team, the potential for earnings is limitless, and with commission bonuses awarded for qualifying sales, you can boost your earnings to six figures here.
Don’t have Sales experience? Our team will work with you in the classroom and on the go to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you that you can succeed.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings. Enjoy bonus income while you are in training and learn how to maximize your commission potential.
Comprehensive Training
Designed to provide the support and skills you will need for success, our immersive training program combines classroom, virtual and observational learning with hands on experience. We help you achieve comfort and mastery in your new role by teaching the sales, soft skills, resources and tools needed to succeed.
Build Your Career
If you’re looking for a company that promotes from within, Spectrum is the company for you. Establish yourself as a successful Inside Sales Representative within a great company that offers the best in entertainment and communications connectivity. With over 93, 000 employees throughout the country, and career mobility in fields ranging from sales and marketing to product management and technology, your opportunities are limitless!
Rewards
Responsibilities
Join Spectrum and unlock your potential with competitive pay starting at $20/hour and enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Are you excited by the challenge of turning inquiries into loyal customers? As an Inbound Sales Representative on our Community Solutions team at Spectrum, you'll be the driving force in converting potential leads into satisfied customers. Your role in promoting and selling our comprehensive suite of products will directly contribute to solutions our growth and success. By providing exceptional service and solutions, you'll make a significant impact on customer satisfaction and our community outreach. Join us in shaping the future of connectivity and making a real difference in people's lives.
What Our Inbound Sales Representatives Enjoy Most About the Role
- Enhancing the customer experience with professionalism and courtesy.
- Selling Spectrum products and services, meeting or exceeding sales goals.
- Developing customer-centric solutions by assessing needs and highlighting product benefits.
- Acting as a product consultant and retaining customers by taking retention calls.
- Handling billing inquiries, resolving concerns and maintaining knowledge of campaigns and pricing.
Working Conditions
- Normal office environment.
Required Qualifications
Education
- High school diploma or equivalent.
Experience
- 1+ year(s) of sales experience, preferably selling Voice, Data, and Video solutions, or 6 months as a Billing agent with proven sales success
- 1+ year(s) in customer service or call center experience
- 5+ months of sales experience or 3+ months demonstrated sales success in a Spectrum position
Skills & Abilities
- Strong verbal and written communication skills in English
- Ability to apply effective sales techniques and achieve sales goals
- Capability to conduct needs analysis, overcome objections, develop a compelling sales pitch and close sales
- Flexibility to work variable hours, including weekends, holidays and split days off
- Familiarity with billing systems
- Working knowledge of cable communications products and services, including video (TV), data (internet), voice (telephone) and mobile.
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $29.52. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $15,308.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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