Full TimeSan Diego, CaliforniaPosted 08/25/2025Business unit: Community SolutionsAreas of interest: Call Center, Customer ServiceRequisition Number: 2025-60259COP150
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Job Summary: Are you ready to be the hero who ensures seamless connectivity for our community? As a Repair Representative on the Community Solutions team at Spectrum, you'll play a vital role in troubleshooting and resolving technical issues for our customers. Your expertise in Video, Internet, and Voice services will directly enhance customer satisfaction and contribute to our organization's success. By providing exceptional support, you'll make a significant impact on our customer experience and help maintain Spectrum's reputation for reliability. Join us and be the difference in delivering top-notch service to our community.
What Our Repair Representatives Enjoy Most About the Role
Actively supporting efforts to simplify and enhance the customer experience by diagnosing issues and guiding customers through troubleshooting steps.
Providing quality service in account activation, maintenance, billing, problem solving, and troubleshooting for Video, Internet and Voice services.
Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders.
Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary.
Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.
Working Conditions
Normal office conditions with various schedules, including holidays.
Required Qualifications
Education
High school diploma or equivalent
Experience
Experince in cable operations or telecommunications call centers
Technical Skills
Proficiency with PCs, Microsoft Office Suite, and intranet navigation
Knowledge of billing systems and troubleshooting for Video, Internet, and Voice services
Skills & Abilities
Strong verbal and written communication
Complex problem-solving and follow-up skills
Attention to detail and excellent customer service
Positive phone demeanor
Ability to train and guide other representatives
Knowledge of Bulk/MDU offerings, technical requirements, and billing
Preferred Qualifications
Experience in customer service or technical support
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $30.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
