Self-motivated. Detail-oriented. Adaptable. If these qualities describe you, consider applying to become an Inbound Sales Representative at Spectrum. In this individual contributor role, you will play a key part in connecting millions of prospective and current customers to the products and services that power their digital lives.
As an Inbound Sales Representative, you will work in one of our call centers where you will engage customers via inbound calls, chat messages and email. By utilizing a consultative sales approach, you will identify their needs and present tailored solutions from our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice, guiding them through the purchasing process, to meet your sales targets and enhance the overall customer experience.
Inbound Sales Representatives have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us. Up to one year of sales experience is required; two or more years of call center sales experience is preferred.
Full-time
Entry to mid-level
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Inbound Sales Representative? See if you have what it takes.
Our Inbound Sales Representatives are goal-oriented and motivated to succeed. As a member of our team, you will:
Manage a high volume of inbound inquiries from current and prospective customers
Utilize a consultative sales approach to present product and service bundles that meet customer needs – and help you reach your sales targets
Build and strengthen rapport through active listening
Maintain accurate and detailed records of all customer interactions
Your Schedule
Inbound Sales Representatives’ schedules will vary based on business needs, so flexibility is key.
Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. As an employee, you will become part of a company that is invested in you. We’ll give you the tools and resources needed to unlock your potential and succeed.
Paid Training
Our Inbound Sales Representatives participate in comprehensive, paid training on our sales techniques, products, and services, followed by weeks of direct coaching from your supervisor as you begin interacting with customers. Your immersive learning journey includes:
Classroom, virtual and observational learning with hands-on experience
Focused training to develop your interpersonal skills
Access to the tools and resources you need to succeed
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Our total compensation package includes a competitive salary, cash incentives during your ramp-up period, and uncapped sales commissions.
When you’re motivated, have a strong work ethic, and believe in the power of our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Continuous learning, networking, and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into team lead, supervisor, manager, and director roles – and beyond.
You’ll also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives you access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. You can also receive up to $10,000 per year towards graduate degrees and other programs outside of the Guild catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation San Diego, CADate posted 02/23/2026Areas of interest Call Center, SalesRequisition Number 2026-70087Business unit Community SolutionsCAM115Community Solutions
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Looking for a role where your communication skills drive real customer solutions? As a Rep Community Solutions Inbound Sales at Spectrum, you will connect with new, existing, and former customers, guiding them to the best value across cable, internet, home phone and mobile services. Your expertise will ensure customers make informed choices, leaving a lasting impact on their experience and satisfaction.
How You’ll Make an Impact
Engage customers by evaluating their needs and sell them tailored product and service solutions
Educate customers on the features and benefits of Spectrum’s offerings to build lasting value
Consistently meet or surpass weekly and monthly sales targets by selling multiple service options
Develop customer-focused solutions, highlighting benefits to ensure the best product combinations
Function as a knowledgeable consultant, recommending services based on unique customer profiles
Foster strong relationships by maintaining high standards of professionalism and customer satisfaction
Address retention and overflow billing calls, resolving questions and retaining customers
Working Conditions
Work in an office environment with variable hours, including weekends, holidays and split days off
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years’ sales experience, preferably selling Voice, Data and Video solutions
0.5-year internal experience as a Billing agent with proven success in sales goals
1+ years of customer service or call center experience
0.5-year sales experience or demonstrated sales success in a Spectrum position
0.25 year demonstrated sales success in a Spectrum role
Skills
Ability to read, write, speak and understand English
Effective sales techniques and sustained achievement of sales targets
Working knowledge of cable communication products and services including video, internet, voice and mobile
Familiarity with billing systems
Consultative approach to customer needs analysis, objection handling, sales pitching and closing
Ability to answer product and service questions and explain offerings clearly
#ZRSM2
CAM115 2026-70087 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $31.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $15,308.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
