Self-motivated. Detail-oriented. Adaptable. If these qualities describe you, consider applying to become an Inbound Sales Representative at Spectrum. In this individual contributor role, you will play a key part in connecting millions of prospective and current customers to the products and services that power their digital lives.
As an Inbound Sales Representative, you will work in one of our call centers where you will engage customers via inbound calls, chat messages and email. By utilizing a consultative sales approach, you will identify their needs and present tailored solutions from our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice, guiding them through the purchasing process, to meet your sales targets and enhance the overall customer experience.
Inbound Sales Representatives have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us. Up to one year of sales experience is required; two or more years of call center sales experience is preferred.
Full-time
Entry to mid-level
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Inbound Sales Representative? See if you have what it takes.
Our Inbound Sales Representatives are goal-oriented and motivated to succeed. As a member of our team, you will:
Manage a high volume of inbound inquiries from current and prospective customers
Utilize a consultative sales approach to present product and service bundles that meet customer needs – and help you reach your sales targets
Build and strengthen rapport through active listening
Maintain accurate and detailed records of all customer interactions
Your Schedule
Inbound Sales Representatives’ schedules will vary based on business needs, so flexibility is key.
Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. As an employee, you will become part of a company that is invested in you. We’ll give you the tools and resources needed to unlock your potential and succeed.
Paid Training
Our Inbound Sales Representatives participate in comprehensive, paid training on our sales techniques, products, and services, followed by weeks of direct coaching from your supervisor as you begin interacting with customers. Your immersive learning journey includes:
Classroom, virtual and observational learning with hands-on experience
Focused training to develop your interpersonal skills
Access to the tools and resources you need to succeed
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Our total compensation package includes a competitive salary, cash incentives during your ramp-up period, and uncapped sales commissions.
When you’re motivated, have a strong work ethic, and believe in the power of our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Continuous learning, networking, and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into team lead, supervisor, manager, and director roles – and beyond.
You’ll also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives you access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. You can also receive up to $10,000 per year towards graduate degrees and other programs outside of the Guild catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Market-Leading Retirement Plan
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Syracuse, NYDate posted 02/11/2026Areas of interest Call Center, Inside Sales, SalesRequisition Number 2026-69696Business unit Spectrum BusinessSIB130Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at understanding business needs and providing solutions that drive results? Spectrum Business is seeking an Inbound Business Telesales Representative to connect with small and medium-sized business clients, guiding them to the best Voice, Data and Video products. Your consultative approach will strengthen customer relationships and contribute to Spectrum’s growth.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
How You’ll Make an Impact
Respond to inbound sales calls nationwide and meet key performance standards
Offer bundled internet, mobile, telephone, and video solutions while educating customers about Spectrum’s products and billing
Present tailored sales proposals and maximize opportunities to sell additional services
Maintain accurate customer and sales records
Work with support teams to complete sales and resolve customer inquiries
Evaluate client locations for service feasibility and coordinate construction estimates
Stay informed on competitors to effectively position Spectrum’s offerings
Working Conditions
Work is performed in a call center environment with a variable schedule that may include nights, weekends and holidays, however most of our agents work Monday through Friday
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years professional sales experience in business-to-business, mobile sales or call center telemarketing
Skills
Ability to communicate effectively in English
Proven professional sales performance
Knowledge of cable communications products like video, data, and voice
Preferred Qualifications
Experience
2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses
2+ years call center sales experience in business-to-business or telecommunications
#LI-AM3 SIB130 2026-69696 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $18.00 and $22.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $23,400.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
