Syracuse, New York
Self-motivated. Detail-oriented. Adaptable. If these qualities describe you, consider applying to become an Inbound Sales Representative at Spectrum. In this individual contributor role, you will play a key part in connecting millions of prospective and current customers to the products and services that power their digital lives.
As an Inbound Sales Representative, you will work in one of our call centers where you will engage customers via inbound calls, chat messages and email. By utilizing a consultative sales approach, you will identify their needs and present tailored solutions from our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice, guiding them through the purchasing process, to meet your sales targets and enhance the overall customer experience.
Inbound Sales Representatives have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us. Up to one year of sales experience is required; two or more years of call center sales experience is preferred.
What makes a successful Inbound Sales Representative? See if you have what it takes.
Our Inbound Sales Representatives are goal-oriented and motivated to succeed. As a member of our team, you will:
Inbound Sales Representatives’ schedules will vary based on business needs, so flexibility is key.
Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. As an employee, you will become part of a company that is invested in you. We’ll give you the tools and resources needed to unlock your potential and succeed.
Our Inbound Sales Representatives participate in comprehensive, paid training on our sales techniques, products, and services, followed by weeks of direct coaching from your supervisor as you begin interacting with customers. Your immersive learning journey includes:
Our total compensation package includes a competitive salary, cash incentives during your ramp-up period, and uncapped sales commissions.
When you’re motivated, have a strong work ethic, and believe in the power of our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Continuous learning, networking, and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into team lead, supervisor, manager, and director roles – and beyond.
You’ll also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives you access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. You can also receive up to $10,000 per year towards graduate degrees and other programs outside of the Guild catalog after one year of service.
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive starting wages with opportunities to increase your earnings as you grow.
High-quality and affordable health and insurance benefits.
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
The Small and Medium Business (SMB) Sales Representative position is a consultative inbound & outbound sales position within our Spectrum Business organization. Individuals in this position receive leads via direct phone calls for Voice, Data and Video sales to existing and prospective customers. Sales Representatives interface with business owners, property owners, management companies and IT consultants to identify needs and recommend customer centric solutions.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, and after call work.
Develop and deliver complex sales proposals to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.
Maintain all sales databases necessary to report sales activity and customer information.
Work with Spectrum Business support groups to complete sales and resolve customer issues.
Determines serviceability of client location and whether construction is required and obtains construction estimate using prescribed software.
Offers bundled telephony, data, and video, as well as other Spectrum Business products to current customers.
Educates customers in the use of installed products, service offerings, billing, charges, and product features.
Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services.
Attends job-related training that may include refresher training, product training, and service updates as required by leadership.
Handle multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry.
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.
Follow-up with customer requests via telephone or email when necessary.
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products to discuss side by side comparisons of Spectrum Business’ and competitors’ products and services.
Promote and communicate current marketing campaigns and promotions.
Perform other duties as required by supervisor.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Experienced high performing sales professional with a proven track record of results over an extended period
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to work variable hours; may include nights, weekends, and holidays
Required Education
High school diploma or equivalent
Required Related Work Experience and Number of Years
Preferred Skills/Abilities and Knowledge
Preferred Education
Preferred Related Work Experience and Number of Years
Sales experience preferably selling Voice, Data, and Video solutions in the small and mid-sized business market - 2+
Call Center sales experience preferably in a business-to-business and/or telecommunications industry. - 2
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