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Troubleshoot. Resolve. Deliver seamless service.

As a National Field Support (NFS) Agent at Spectrum, you’ll play a key role in our tech support centers by troubleshooting with technicians to solve customers' telephone, cable and internet issues. Your expertise keeps our customers connected and technicians moving. If you love solving problems and thinking on your feet, this is where your skills shine.

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Technical support

You’ll be at the core of our fast-paced workload management infrastructure, serving as traffic controllers for our Field Technicians, enabling efficient and timely service.

Customer support

Interact directly with customers to diagnose and resolve their issues. Using your interpersonal and customer service skills, you will assess customers’ needs, then prioritize and dispatch service requests to available technicians.

Tools & resources to grow

On this team, you’ll have the tools and resources needed to grow in your career. Through our self-progression program, you’ll have access to training and coursework that helps you develop the skills needed to advance, earning $500 and a 10% increase with the completion of coursework at each progression level – how far you go is up to you.

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We'll invest in you

At Spectrum, we believe career growth should be backed by meaningful support. That’s why we offer competitive benefits designed to help you thrive at work and in life. 

  • Competitive compensation & paid on-the-job training. 
  • High-quality and affordable health and insurance benefits. 
  • 401(k) plan with a company match up to 6%. 
  • Employee Stock Purchase Plan with company match. 
  • Free and discounted Spectrum Internet, TV and Mobile™. 
  • 100% tuition-free degrees, certificate and bootcamp programs*. 

* Employees qualify for tuition-free education through Guild’s learning catalog after one year of service.

Connect to more

You know what you want to do. Now, see how we help you do it. Find out what our company offers its people, plus get some tips about taking the next step.

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There's a strong connection here.

Sign up for job alerts

Sign up to receive the latest career opportunities directly to your inbox. All fields marked with an asterisk (*) are required.

Areas of InterestEnter a location and a category, and click “Add” to create your job alert.

Spectrum employee *Are you currently a Spectrum Employee?

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Spectrum.

There's a strong connection here.

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