Full TimeRaleigh, North CarolinaPosted 12/17/2024Business unit: Network OperationsAreas of interest: Inside Plant Facilities - Headend & Hub, IT Management/Project Management, LeadershipRequisition Number: 2024-44138EIP800
** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
JOB SCOPE
Responsible for directing and managing the Inside Plant Operations staff and facilities. Implement structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services and plant maintenance. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.
DUTIES AND RESPONSIBILITES
Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment.
Lead a structured and disciplined work team to produce exceptional results delivering the customer experience.
Oversee designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provide direct hands-on support for other network operations teams for all Headends and Hubs
Provide engineering operational support and direction for new or existing technologies and current operational initiatives.
Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
Direct quality control programs for engineering operations and consistent operational procedures.
Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
Ensure adherence to company TQA policies.
Direct capital budget process for ISP within Region, execute approved budget plan.
Lead and participate in succession planning.
Perform other duties as requested.
BASIC/MINIMUM QUALIFICATIONS
Bachelor's degree in engineering or related field, or equivalent work experience
Minimum ten (10) years of network operations/engineering experience
Minimum six (6) years of management experience
Minimum three (3) years of project management experience
ADDITIONAL JOB QUALIFICATIONS
Industry and vendor specific certifications and training
Advanced knowledge of HFC and all FCC compliance reports and other rules and regulations
Proven leader with progressive responsibility
Advanced knowledge of telecom / cable products and services
Knowledge of Analog Transmission Line, Fiber Optic and Electronic theory
Comprehensive understanding of HVAC and power distribution systems
Comprehensive understanding of OSHA rules and regulations, both federal and state
Knowledge of National Electric & National Electric Safety Code and FCC regulations
Ability to make decisions and solve problems while working under pressure
Able to supervise and motivate others and handle multiple projects and tasks
Must lead by example / mentor
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
WORKING CONDITIONS
Exposure to moderate noise level
Travel Required
#LI-AK
EIP800 2024-44138 2024
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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