Advanced Video Engineer IV
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-09-30 03:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $88,330.00 and $156,530.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Are you ready to lead engineering activities that enhance Spectrum's advanced video and signal processing systems? As an Advanced Video Engineer IV, you will design, document, implement, monitor, enhance, and troubleshoot systems within the Video Organization. Collaborating closely with the Systems Engineering, Advanced Engineering, IT teams, vendor operations staff, and internal operations staff, you will focus on system design and configuration. Your team will oversee satellite and terrestrial video source delivery, Local Broadcaster Over the Air, fiber reception, and all related hardware and software applications, including initial provisioning, break fixes, and BAU maintenance.
How You’ll Make an Impact
- Understand the principles of design and solutions improvement, convert high level designs into production ready implementation plans, develop monitoring solutions, detailed analysis of Ticket information, Tier IV escalation activities, and train others in technologies and solutions
- Deep dive of Root Cause Analysis of outages and events which includes (but not limited to) working with vendors, support center management and updating information in RCA, summarizing the outage or event
- Work closely with Architects and Engineers in designing, modeling, and implementing break/fix tools and procedures of new and old technologies
- Document project requirements including scope, schedule, testing and terms of delivery to ensure project is completed on time with highest level of quality
- Research and identify technology opportunities and their application to the business
- Stage and validate new hardware and software for proper configuration and performance
Lead a group of junior and peer engineers to resolve solution performance issues
Working Conditions
- Office environment
May work in Lab or Data Center/Implementation Facility environment
24x7 Video Support Operations environment
Occasional travel as required
On-call as needed
What You’ll Bring to Spectrum
Required Qualifications
- Education
- Bachelor's degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
- Bachelor's degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
- Experience
- (Six) 6+ years of Video and CDN Engineering Support experience
- Technical Skills
- Specialized skillset in MPEG2, MPEG4, HEVC H.264 and H.265, Video Delivery systems and CDN
Specialized skillset in Digital Headend and CPE Control Systems, Encryption Technologies, Session - Resource and Management Systems, Back Office environments and interfaces
- Systems knowledge (Linux, Unix, Encoders, Video delivery, control and back-office systems)
- Infrastructure knowledge (Raw Iron, Steel Cloud, ElasticCloud, OpenStack, AWS, DRM)
- Expert knowledge of software designing software, such as Visio
- Specialized skillset in MPEG2, MPEG4, HEVC H.264 and H.265, Video Delivery systems and CDN
- Skills
- Ability to read, write, speak and understand English
- Effective troubleshooter of video processing and delivery systems
- Effective writing and communication skills, able to package complex information in an easy-to-understand way
- Ability to use personal computer and software
- Ability to work in a team environment
- In-depth knowledge in areas of specialty for specific applications, and general knowledge of supporting or integrating applications creating platform ecosystems
- Basic knowledge in TCP/IP and the OSI Model
- Expert knowledge in using ticketing and software tools to support the current operations
- Ability to perform duties in a very fast paced, 24x7 support environment and ability to learn new technology quickly
- Ability to use the following office equipment: personal computer, telephone, copier, fax, and calculator
- Knowledge of Microsoft Office
- Knowledge of Operating systems, Video Delivery and Control equipment and video monitoring systems
- Ability to read, write, speak and understand English
Preferred Qualifications
- Education
- CCNA/CCNP
- SCTE DVEP
- Oracle
- Splunk
- Linux, Unix, or other system administration certification are helpful
- CCNA/CCNP
- Skills
- Knowledge of Spectrum products and services
- Experience in maintaining and troubleshooting video delivery or video applications. Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities
- Experience with internal or external direct customer contact in a technical environment-Technical, Hub, Headend, VOD or Controller Operations, background within MSO or vendor network environment
- Knowledge of Spectrum products and services
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-09-30 03:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $88,330.00 and $156,530.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
