Client Success Manager
Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:
- Lead discussion & calibration sessions to align on product request and expected output
- Plan and execute on stakeholder product request by ensuring constant alignment of the objective
- Assist, train and lead product rollout plan
- Build important business relationships with clients.
- Understand customer needs and participate in brainstorming solutions
- Promote the products created to support meeting company goals
- Initiate, foster and cultivate business relationships
WHAT OUR CLIENT SUCCESS MANAGERS ENJOY MOST
- Client Engagement, discovery and relationship management
- Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
- Create detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
- Act as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
- Ensure timely delivery of product releases and updates.
You’ll work in a fast-paced, dynamic office environment. On a given day you’ll engage with leaders, executives and stakeholders to uncover business needs, recommend internal products, gather feedback to support continuous improvement, monitor and drive exceptional performance/ROI. You’ll thrive in this role if you can influence executives, build strong stake holder relationships, manage multiple programs and partnering with our product teams to build exceptional products.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Project management – 5+ years
- Education: Bachelor’s degree in related field, or equivalent work experience
- Abilities: Communicate in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including
- Hybrid Schedule: Four in-office days weekly
Preferred Education
- Background in Client success, enterprise relationship management solutioning, implanting and training technical products
- Background large scale call center operations, chat and digital support
Working Conditions – Some travel required
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $77,900.00 and $140,470.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
