Data Scientist
Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.
At Spectrum, we keep our customers connected across a 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
The Data Scientist will support; analyze & test various pilots focused on conversational AI, analytics and data visualization. Experiments will be supported in partnership with matrixed teams of call center, chat and digital operations staff. You will utilize your experience to leverage DMAICR frameworks to test, validate, enhance, analyze and recommend next steps based on data. Accelerate our speed to market for inbound sales, retention, and customer service solutions. Success will be defined by minimum viable product cycles, data driven approvals for scale, and clear return on investment for executive stakeholders.
WHAT OUR DATA SCIENTISTS ENJOY MOST
- Prototype & Pilot Testing and evaluations: Scope, design, test and analyze prototypes. Define minimum viable product standards and run controlled experiments with measurable success metrics
- Leading Edge AI, Analytics & Insights: Evaluate designs, track performance data, and deliver statistically valid readouts and recommendations for programs focused on cutting edge AI, analytics and coaching concepts.
- Stakeholder Engagement: Partner with Client Success, AI engineers, and Operations to facilitate workshops and translate frontline challenges into testable hypotheses.
- Continuous Improvement: Analyze Lean/Six Sigma initiatives, streamline workflows, and implement solutions that improve efficiency, quality, and cost-effectiveness.
- Governance & Change Management: Assist in maintaining lab operations, supporting compliance activities, and helping coordinate change initiatives to align with organizational priorities.
You’ll be expected to work in a dynamic environment. You’ll excel in this role if you are a self-starter who can work independently as well as in a team.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Data analytics experience: 3 years; Programming experience: 2 years
- Education: Bachelor’s degree in computer science, statistics, or operations research, or equivalent combination of education and experience
- Skills: Strong foundational skills in testing, analytics, prototyping, and workflow improvement; Strong collaboration and facilitation skills with an interest in Lean/Six Sigma methodologies, workflow optimization, and basic governance practices
- Abilities: Effective at working across technical and business teams, supporting workshops, and translating ideas into actionable next steps; Assist in change management efforts while building skills in efficiency, quality, and cost improvement practices; Assist in scoping and planning pilots, track pilot success criteria, and contribute to A/B or multivariate testing efforts
- Hybrid Schedule: Four in-office days weekly
Preferred Qualifications
- Green Belt Six Sigma
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-09-19 06:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $77,900.00 and $140,470.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
