Director, UX Research
Let’s go create
This posting has been extended beyond the initial anticipated closing date.
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers who believe in collaborating to deliver the highest quality customer experience.
Responsible for driving the research and testing of award-winning, functional design across multiple media platforms within the cable TV industry from mobile and tablet applications to television and web interfaces; both customer and employee facing. Collaborates with user experience experts and product specialists to define the newest multimedia research and testing requirements for millions of customers as a member of a talented and fast-paced design team.
Responsible for building research proposals, executive pitch decks, staffing models and project plans to support new initiatives. Mentors team to define targeted research strategies and deliverables for discovery and delivery phase work. Manage team backlog, sprint priorities and workflows. Works with the Senior Director of Shared Services to develop annual outcomes, manage to capex and opex budgets, grow team operations and standards, hire, mentor and coach team, and support retention and growth.
BE PART OF THE CONNECTION
As a Director on this team… you’ll be responsible for driving the research and testing of award-winning, functional design across multiple media platforms within the cable TV industry from mobile and tablet applications to television and web interfaces. Collaborates with user experience experts and product specialists to define the newest multimedia research and testing requirements for millions of customers as a member of a talented and fast-paced product team. Works to define a targeted research strategy including stakeholder interviews, surveys, card sorts, tree tests, and assessing current state competitive analysis, benchmarking and user data analysis. Works with the Director of Research to establish lean user testing processes during all design phases and analytic review post launch of all products.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- 5+ years of user research experience
- 5+ years of experience leading and growing user research teams
- 5+ years of related industry experience (Cable, Telecommunications, Software/Online Services
- Education:
- Bachelor's degree in business or related field, or equivalent experience
- Prefer technical degree related to the telecommunications field or operational/process optimization
- Technical skills:
- Skills:
- Proficiency with Word, Excel, PowerPoint
- Proven, motivated and energetic UX researcher and people leader
- Possess empathy for users, knowledge of and passion for the entertainment industry
- Aptitude and eagerness to learn from a new environment and make an impact quickly
- Abilities:
- Ability to read, write, speak and understand English
- Ability to manage and foster change
- Ability to lead large, cross-functional teams in order to achieve business goals and results
- Ability to listen to multiple points of view and synthesize against goals for recommendations
- Ability to plan, prioritize and organize effectively and independently
- Ability to handle multiple projects and tasks
- Ability to show judgment and initiative and to accomplish job duties
- Ability to drive impact from insights and make research actionable
- Ability to direct complex research at scale and demonstrate deep knowledge of a variety of research methods
- Ability to build strong partnerships and working models with teams and stakeholders across the organization
- Schedule:
- Full time
- Office environment
Preferred Qualifications
- Experience preferably in Cable, Telecommunications, Software or Web Services
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards:See all the ways we invest in you—at work and in life
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-09-30 01:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
