Director, Video Products
Let’s go create
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Responsible for driving Charter performance by managing video product initiatives for the highest rated Spectrum TV App . Develops and defines business requirements, partner cross-functionally with development and integration teams, manage/champion video roadmap, and spearheads customer experience enhancements for installed video base. Drives cross functional collaboration with Advanced Engineering, Next Gen Video, third party vendors, Corporate Marketing, Network Operations, Customer Operations and Finance. Lead, mentors, and grows a bench of high-performing product owners to drive the product roadmap forward.
BE PART OF THE CONNECTION
As a Director, Video Products on THIS team, you’ll be responsible for driving Charter performance by managing video product initiatives in the areas of interactive program guide on the digital set top box, user interface development and enhancements on legacy platforms, usability and content strategy. Develops and defines business requirements, partner cross-functionally with development and integration teams, manage/champion video roadmap, and spearheads customer experience enhancements for installed video base. Drives cross functional collaboration with Advanced Engineering, Next Gen Video, third party vendors, Corporate Marketing, Network Operations, Customer Operations and Finance.
WHAT OUR DIRECTOR VIDEO PRODUCTS ENJOY MOST
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Manages product lifecycle and roadmap for digital video product with a keen focus on the interactive program guide and customer experience.
Defines and manages development and implementation of product and marketing requirements for the next generation of the video product feature set on legacy equipment.
Leads and works with a cross functional team through the development, implementation and launch of new products and features.
Establishes credibility with suppliers and third party vendors to direct strategy and implementation, while driving deliverable timelines.
Possesses and continues to hone knowledge base via key points of integration, including program guide releases, firmware upgrades, Motorola and Cisco operating systems, and native vs. cloud-based solutions for multiple equipment options/devices.
Determines and monitors key performance customer experience indicators for the video product portfolio.
Develops and promotes business case/plan to support future product initiatives and key new strategies.
Works on the integration of classic video products with web, mobile, high speed internet and phone.
Drives customer-facing product enhancements that generate increased engagement, revenue growth and market penetration for the video product.
Performs extensive competitive, peer and market analysis.
Performs other duties as requested by supervisor.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- 7 years of experience in product management and product development or engineering
- High level of experience working in the cable industry managing commercially launched products
- 7 years of experience in product management and product development or engineering
- Education:
- BS/BA in business, engineering, or computer science
- Skills:
- Advanced knowledge of and experience with legacy video platforms, including IPG, CPE, VOD and EBIF
- Advanced knowledge of broadband services, technology, and marketing
- Advanced knowledge of cable and telecommunications products and services
- Abilities:
- Ability to read, write, speak and understand English
- Ability to work independently and collaboratively
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to communicate with all levels of management and company personnel
- Ability to maintain confidentiality
- Ability to make decisions and solve problems while working under pressure
- Ability to manage multiple projects at one time Ability to show judgment and initiative and to accomplish job duties
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
- Ability to manage a team
- Travel Ability:
- Limited travel
- Schedule:
- Full time
- This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Preferred Qualifications
- Education:
- MBA
- Experience:
- 2+ years of leading people
- Skills:
- Ability to drive consensus among cross-functional stakeholders
- Ability to prioritize and organize effectively
- Presentation/Story Telling abilities
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-04-18 10:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $124,000.00 and $220,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
