Lead DevOps Engineer
Let’s go create
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Responsible for providing direction and leadership to the Service Activation department - maintaining system integrity and overseeing the existing provisioning systems, deployment of new products, and assisting with projects.
BE PART OF THE CONNECTION
As a LEAD DEVOPS ENGINEER on the Provisioning Quality & Reliability SCI team, you’ll lead production support tasks including troubleshooting of system and data issues for both divisional and national systems. This role will be part of the Production Engineering support team and be the first line of contact for production issues. This role may also include administration and support of third-party software. The Lead DevOps Engineer should have expertise with technology (inputs, outputs, and processing flows), and be an outstanding communicator.
WHAT OUR LEAD DEVOPS ENGINEERS ENJOY MOST
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Work in conjunction with developers, testers, stakeholders, offshore vendors, and deployment teams to assist in creating software deployment plans.
- Single Customer Issue tickets and escalations are completed within SLA
- Individual order fallouts are tracked and resolved
- Track critical KPIs that will drive team efficiency
- Represent the team on IT outages / Incident bridges
- Look for opportunities to automate repetitive processes/steps
- Act as an escalation point of contact for all front-line team (NFS/Repair/PAC) issues
- Drive root cause analysis for any new issues/patterns identified by the team
- Monitor and advise on system’s performance and reliability, mentor less experienced engineers.
- Lead project-related stand-up meetings/reviews and provides feedback for all documentation.
- Lead the day to day operations of the SCI team and maintain efficiency
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- 7+ years of experience in Application/Platform Support in an Operations environment, specifically in a Tier 4 support model
- 7+ years of telecommunications or related experience
- Education: Bachelor’s Degree or technical field or equivalent work experience
- Skills:
- Must possess demonstrated strong verbal and written communication skills
- Established knowledge in using ticketing and software tools such as: Remedy, Jira, Cherwell, Service Now, etc.
- Has thorough understanding of the Agile Software Development Lifecycle (SDLC)
- Should be a leader that can facilitate and build team consensus
- Competent problem solver who can identify and resolve complex issues as part of a team
- Established knowledge of order fulfillment and provisioning flows and systems such as order orchestration, inventory management, and service activation
- Established knowledge of database architecture, design, and implementation
- Abilities:
- Ability to read, write, speak and understand English
- Ability to write clear technical documentation and runbooks
- Highly organized with exceptional attention to details and demonstrate a high level of ownership on all assigned tasks
- Extraordinary relationship management experience
- Established sound business knowledge of disciplines outside of designated technical domain
- Ability to work under limited direction and handle multiple assignments simultaneously
- Schedule:
- Full time
- Office environment
- This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Preferred Qualifications
- Understanding of robust software development processes and software configuration management policies
- Experience with the Atlassian suite of products such as Jira, Confluence, FishEye, and Crucible
- Some experience with Java programming
#LI-ZW1
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-08-29 06:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
