Manager, Telephony Engineering
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-08-06 11:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
BE PART OF THE CONNECTION
Do you have the leadership skills to take charge of budgeting, designing, constructing, and supporting cost-effective and scalable network solutions for Spectrum? The Manager, Telephony Engineering role will manage the central office switches deployed by Spectrum, including both Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) and packet-based Voice Over IP soft switches.
Shift Requirements: Mon-Fri 3pm-12am
WHAT OUR MGR, TELEPHONY ENGINEERING ENJOY THE MOST
- Provide both long range and tactical network plans in support of strategic and immediate needs.
- Manage advanced troubleshooting process to resolve complex telephone related outages, collaborating with internal and external resources for prompt resolution.
- Oversee the trouble shooting efforts during major outages.
- Administers enterprise-wide Network Management Systems (NMS) applications and their associated operating systems and databases.
- Manage Switch data architecture to ensure a stable and efficient platform.
- Manage switch hardware, to include Constant Bit Rate (CBR)/ Time Division Multiplexed (TDM) or packet-based switches such as Voice Over IP soft switches.
- Develop processes for integrating switch platforms with billing systems, trouble management systems, LNP (Local Number Portability), LIDB (Line Information Database), and other back-office database systems.
- Document and ensures switch standards are in compliance.
- Advise senior management on advanced telephone network architecture, technologies and protocols.
- Responsible for accurate comprehensive statistical reporting on the health of the switches and associated network.
- Support Switch software upgrades.
- Develop and train TOE team.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- Five (5+) years Wireline, Wireless, or Broadband telephony switch installation or administration - 5
- Five (5+) years Voice operations experience in CLEC (Competitive Local Exchange Carrier), ILEC (Incumbent Local Exchange Carrier) or IXC (Inter-exchange Carriers)
- Education:
- Bachelor’s degree in Engineering or related field or equivalent work experience
- NCTI, SCTE, BCT/E certifications or other industry related certifications
- Technical Skills:
- In-depth knowledge circuit switching architectures and technology (e.g., SS7 signaling, dial plans, trunking, etc.)
- In-depth knowledge of PSTN (public switched telephone network) telephone industry practices, including broad knowledge of Bellcore standards (GR-317, GR394, GR909, etc.)
- In-depth knowledge of telephone industry tariffs and applicable rates In-depth knowledge of telephone products and services
- In-depth knowledge of the public switched network designs, technology and architecture
- Skills and Abilities:
- Ability to read, write, speak and understand English
- Ability to analyze and interpret data
- Ability to communicate effectively internally and externally while being organized and prioritizing effectively
- Ability to engineer telecommunication carrier networks
- Ability to negotiate effectively and prepare budgets and scopes of work
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
- Ability to provide professional leadership under stressful conditions and work well internally and externally with people from different disciplines and varying degrees of technical and business experience.
- Valid driver's license with satisfactory driving record within company required standards
- Working Conditions:
- Office environment
- Occasional travel as required
- Shift Requirements:
- Mon-Fri 3pm-12am
Preferred Skills
- Knowledge of Spectrum products and services
- Knowledge of MetaSwitch or equivalent VoIP Switch, Packet
- Switching equipment and operation, and TDM transport equipment and operation covering from DS-0 through OC-
Preferred Related Work Experience
- Two (2+) years management or leadership experience
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
- Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
- Total Rewards: See all the ways we invest in you—at work and in life
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#LI-MA1
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-08-06 11:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
