Mgr, Data Insights
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
- Full-time
- Job level: Entry to Senior
- Travel: Occasional
Success profile
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Problem Solving
- Detail-oriented
- Flexible
- Leadership
- Team Player
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Rewards
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
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Health Insurance
Medical, prescription drug, dental, and vision plans available.
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Paid Time Off
Paid vacation, sick and personal time, and holidays.
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401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
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Education Assistance
Get reimbursed up to $10,000 a year for undergraduate and graduate degrees through our partnership with Guild.
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Career Progression
Advancement is a very real and achievable goal.
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Training and Certification
Sponsored courses help enhance your skills.
Responsibilities
Are you passionate about turning data into actionable insights that elevate customer experiences? Spectrum is seeking a Manager, Data Insights to lead the front-end reporting for our customer experience metrics platform. In this pivotal role, you will collaborate with product leadership to define key metrics, enable real-time health monitoring of customer-facing products, and oversee the creation of automated reports and dashboards. You will empower product teams to make informed decisions and deliver innovative business solutions driven by data.
How You’ll Make an Impact
- Responsible for the definition and delivery of product usage reporting including metrics definition, data visualizations, and ETL requirements
- Oversee the creation of automated, customer-readable reports using tools such as Tableau and Microsoft Excel
- Partner with Information Technology and Business Intelligence organizations to obtain and ingest new reference data sources required for Product usage reports
- Partner with the User Experience & Design organization to ensure reports and dashboards are usable, elegant, and industry leading
- Work with the technical and leadership team to ensure that all individual projects are appropriately supported and fully completed on time
- Ensure proper software development life cycle is leveraged for all projects
- Motivate resources through communication and awareness of project needs and business impacts
- Develop effective partnerships with corporate functional groups (Software Engineering, Operations, Care, IT, Product, etc.)
Working Conditions
- Office environment
- Some travel required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in Computer Science, Engineering or related field
Experience
- 5+ years of experience in a customer facing products/services environment
- 5+ years of experience working within a data platform/data analysis environment
- 5+ years of experience managing complex projects
- Experience leading teams of data analysts and data scientists
Skills
- Ability to read, write, speak and understand English
- Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities, prioritize and organize effectively, make decisions and solve problems while working under pressure and manage and deliver against several initiatives simultaneously
- Ability to supervise and motivate others; develop, communicate and implement strategies and tactics and communicate complex technical concepts to all levels of an organization to aid in decision-making
- Demonstrated in-depth ability to analyze, interpret and present data
- Demonstrated in-depth skills with SQL
- Demonstrated in-depth understanding of design and implementation practices in Tableau desktop and server, advanced analytics processes and reporting design principles
- Demonstrated in-depth knowledge and understanding of Agile Development Methodologies
- Demonstrated in-depth business acumen and sense of urgency to achieve business results
- Demonstrated ability to manage complex and diverse projects, manage development within a variety of technology stacks, deliver high quality software
- Demonstrated knowledge of development strategies, project management and business and technical consultancy
- Ability to adapt, learn and continue to expand in Cable and IP product and system knowledge
- Demonstrated ability to manage peer groups to achieve team objectives
- Demonstrated in-depth identification and resolution techniques
- Effective presentation tool skills including MS Excel and PowerPoint Effective communication skills, verbal and written, for internal and external customers a must
Preferred Qualifications
Education
- Relevant master’s degree
Experience
- 2+ years of management or leadership experience
Skills
- Knowledge of telecommunications
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-09-15 02:10 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $98,780.00 and $175,340.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
