Senior Director of AI Programs
Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.
At Spectrum, we keep customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Senior Director AI Programs on the Operational Analytics & Insights team, you’ll lead the following functions: AI program management, executive stakeholder relationships and labs. You’ll work with OAI leadership and Operations executives to design/enhance new AI, analytics, speech analytics, CX and other programs. You will be expected to work across a large breadth of business leaders encompassing 16+ LOBs spanning across 25,000 employees to deliver value-added capabilities in a timely manner.
WHAT OUR DATA INSIGHTS SENIOR DIRECTORS ENJOY MOST
- Define and deliver product usage reporting including metrics definition, data visualizations, and extract, transform, and load (ETL) requirements
- Prototype & Pilot Delivery
- Scope, plan, and execute pilots within the Lab team
- Maintain a backlog of use‑case ideas in partnership with CSMs, Engineers, and Sr. management
- Evaluate design & provide analytics against the designs
- Create success metrics (i.e. conversion lift, handle‑time reduction, etc)
- Run controlled A/B and multivariate tests; produce statistically valid insights and executive‑ready readouts
- Lab Operations & Governance
- Stakeholder Engagement
- Present pilot outcomes and scale recommendations to executive leaders
- Facilitate ideation workshops with frontline supervisors to translate pain points into testable hypotheses
- Coordinate hand‑offs to Product, IT, and Operations for scale
- Work with the technical and leadership team to ensure all individual projects are appropriately supported and completed on time
- Ensure proper software development life cycle is leveraged for all projects
If you have exceptional relationship management skills, prior experience leading speech analytics programs, a good understanding of AI capabilities, strong analytics skills, in-depth business acumen and a sense of urgency to achieve results, this could be the role for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Implementation of reporting and/or advanced analytics and/or big data analysis: 10+ years; Leadership experience, with expertise in reporting and analysis: 10+ years; Telecommunication industry leadership experience: 10+ years; Experience in a customer facing products/services environment: 7+ years; Experience working within a data platform/data analysis environment: 7+ years; Managing complex projects: 10+ years; Experience leading teams of data analysts and data scientists
- Education: Bachelor’s degree in Computer Science, Engineering, or related field or relevant experience
- Skills: Expert skills with SQL; Expert understanding of design and implementation practices in Tableau desktop and server; Expert knowledge of Agile Development Methodologies and advanced analytics processes and reporting design principles; Advanced communication skills including the ability to communicate and present complex technical concepts to all levels
- Abilities: Expert ability to analyze, interpret, and present data; Expert ability to manage complex and diverse projects simultaneously; Manage development within a variety of technology stacks; Adapt, learn, and continue to expand cable and IP product system knowledge; Make decisions and solve problems under pressure; Supervise and motivate others
Preferred Qualifications
- Education: Relevant Master’s degree
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Apply now, connect a friend to this opportunity or sign up for job alerts!
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $155,600.00 and $275,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
