Senior Self-Service Platforms (SSPP) Manager
Let’s go create
Are you ready to play a pivotal role as the Senior Self-Service Platforms (SSPP) Manager, guiding Spectrum’s SSPP team toward becoming a multidisciplinary, outcome-focused organization? In this role, you will be accountable for delivering software solutions while fostering your team's autonomy and creating a high performing, continuously improving environment.
BE PART OF THE CONNECTION
How You’ll Make an Impact
- Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes
- Responsible for the quality and performance of all software solutions created
- Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy
- Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions
- Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team
- Align team to departmental standards such as instrumentation, universal design, brand and experience consistency, as well as advocate for deviations from defaults where beneficial to the team
- Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles designed to efficiently deliver outcomes
- Develop processes for cross-functional skills development within the team
- Manage high-performing teams by leading, developing, training and providing effective coaching to attract and foster talent
- Uphold team operating rhythm to enable data-driven iterative improvement
- Develop and operationalize a communication plan that ensures alignment with internal and external teams
- Ensure team spending aligns with allocated budget
- Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance
Working Conditions
- Office environment
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education
- Bachelor's degree in related field or relevant work experience
Experience
- 6+ years of technical and/or product management experience
- 3+ years of experience leading complex projects
- 3+ years of team (direct staff) leadership
Skills
- Ability to read, write, speak, and understand English
- Expert on product and outcome, seeking learning opportunities and not above any of the details
- Understands where the customer and industry is going and how our products must adapt to meet those needs
- Expert ability to analyze, interpret and present data
- Effective business, strategic and organizational acumen with a sense of urgency to achieve results
- Expert ability to manage complex and diverse projects
- Effective problem resolution techniques, ability to find solutions
- Effective presentation tool skills, including Microsoft Excel and PowerPoint
- Ability to deliver big meaningful changes across the organization through all possible means of persuasion
- Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
- Ability to manage and deliver against several initiatives simultaneously; prioritize and organize effectively
- Ability to supervise and motivate others
Preferred Qualifications
Education
- Bachelor's degree in Business, Design or Technical field such as engineering or computer science or relevant work experience.
Experience
- Experience within the Self-Service (previously ‘DASP’) organization (any function)
#LI-KB2
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-08-07 11:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
