Sr Application Administrator
Let’s go create
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
As a Senior Application Administrator, you’ll be responsible for enhancements, configuration, and implementation along with the daily administrative support of vendor hosted applications. Provide hands-on technical support and enhancements of the application along with knowledge transfer and guidance to other team members. Must understand the needs of the business and be able to manage those needs and requirements in support of multiple business groups’ user administration, system configuration and enhancement requests. Works on the most complex projects.
WHAT OUR SENIOR APPLICATION ADMINISTRATORS ENJOY MOST
Actively and consistently support all efforts to simplify and enhance the customer experience.
Design, implement, and deliver complex configurations for users.
Actively and independently acquire knowledge of new configuration technologies in areas such as mobile, video, second screen, social media and other niches.
Collaborate with project /development teams to ensure quality function, features and user experience.
Test configurations to ensure proper and efficient execution and adherence to business and technical requirements.
Ensure alignment between the business operational strategies and technical solutions.
Review business enhancement requests, requirements, interdependencies, potential risks, user stories, business process descriptions, use cases, user stories, wireframes, and workflow analysis.
Provide level of effort and estimates for enhancement requests. Manages multiple enhancement initiatives and ongoing daily support for vendor hosted applications.
Analyze application related problems, coordinating with multiple in-house and vendor teams to diagnose and resolve incidents and problems for the production application in accordance with identified Service Level Agreements.
Mentor and share knowledge with other team members as well as consulting, advising and training on specialized features and functions including preparing and maintaining functional and technical documentation.
Participate in continuous performance improvement sessions to review and discuss opportunities to improve processes, standards and application efficiencies.
Engaging/working with vendor on application outage escalations, application upgrade support, application performance and support case monitoring.
Assist with Monthly Operational Reporting to Senior Management - Support Cases Closed, Status on Project Initiatives
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- 5+ years of experience with application administration, Development Experience
- 5+ years of experience with configuration, design, coding and testing
- Education:
- BA/BS in Information Technology, Computer Science, related field or equivalent work experience
- Skills:
- Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges
- Demonstrated ability to work independently; designing, developing and deploying solutions, and to deliver projects on time
- Demonstrated ability to take the lead on the most complex projects
- Demonstrated leadership abilities including ability to share knowledge, resolve conflict and create consensus
- Knowledge of development methodologies
- Extensive technical knowledge of Information Technology field and computer systems
- Effective analytical and troubleshooting abilities
- Effective communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
- Effective ability to pick up complex concepts and processes quickly
- Abilities:
- Ability to read, write, speak and understand English.
- Ability to identify measures or indicators of application performance and the actions needed to improve or correct application performance
- Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
- Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
- Ability to deliver against several initiatives simultaneously
- Ability to work seamlessly within a team as well as manage individual tasks
- Travel Ability:
- Travel as required
- Schedule:
- Full time
- Office environment
- This position is eligible to work in a hybrid work model (combination of in-office and remote days)
SPECTRUM CONNECTS YOU TO MORE
- Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-03-19 10:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $70,900.00 and $139,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
