VP, Observability as a Service
BE PART OF THE CONNECTION
The VP, Observability as a Service is responsible for directing the design, deployment, capacity management, configuration, and ongoing operation of national Operational Support Systems. This includes monitoring tools, inventory and software assets systems and data platforms that are integral to achieving the performance goals of the corporation. This role sets observability and compliance standards, policies, and master plans for all Service Delivery OSS functions, including network management, inventory management, capacity management, performance management, and customer care systems supporting messaging via browsers. This position champions solutions that enable increased efficiency across technology operations entities driving automated and integrated onboarding “service catalog” driven delivery model. This executive defines and recommends enhancements to existing applications and implementation of new systems ensuring that business requirements are met, and the total cost of ownership is minimized. Additionally, this role partners with reliability engineering to provide strategic guidance for solutions for full-stack observability. This position is responsible for all data quality in the systems and for driving increased automation interface between OSS systems and between OSS and other systems as appropriate.
WHAT OUR VP, OBSERVABILITY ENJOY MOST
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Set infrastructure operations plans associated with all OSS systems according to Technology Operations and corporate strategy, including rationalization of systems as appropriate.
- Identify and deliver a self-service model for all observability tools.
- Set and execute a strategy to achieve a ubiquitous service catalog for internal consumers, integrating with other shared service and platforms across technology operations.
- Oversee a functional area of the Technology Operations organization and inform corporate leadership of regional activity and any risks/issues.
- Support the maintenance and enhancement of all OSS hardware and software systems that support the ability to monitor all customer-facing infrastructure (business and residential).
- Manage capacity and correlate events to support providing service levels for all Charter products and for all customers.
- Responsible for the organization's budgets and approving related capital expenditures.
- Work with vendors for OSS hardware and software quotes, including support.
- Negotiate multi-million dollars contracts, including the successful management of multi-million dollar budgets.
- Execution of RFP/RFI to identify target software solutions.
- Assist with establishing and overseeing the implementation of operational standards, policies and/or master plans for provisioning and applications operations.
- Lead the operation and implementation of existing and new technologies to improve all of the OSS systems utilized by Charter employees.
- Evaluate operational strategies, identify and develop new operational directions, and lead the organization in their deployment.
- Advise Technology Operations leadership of enhancements to existing products and operation of systems, providing strategic guidance and technical assistance to corporate and field management on OSS issues.
- Perform other duties as requested.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience:
- Twelve to Fifteen (12-15) years IT work experience
- Minimum Ten (10) years Leadership experience
- Five to Ten (5-10) years of Project management experience
- Education:
- BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
- Skill and Abilities:
- Ability to read, write, speak and understand English
- Ability to communicate in a clear, straight-forward, and professional manner
- Expert-level knowledge and understanding of technology across various domains with a key focus on OSS systems, including Network Management, capacity management, incident management, trouble ticketing, logging aggregation etc.
- Demonstrated experience in the migration of large-scale OSS systems and solutions
- Understanding and experience of site reliability engineering
- Understanding and experience of full stack observability principles
- Understanding and experience of monitoring as a service
- Understanding and experience implementing open telemetry standards
- Experience and knowledge in designing/implementing/operating large-scale inventory management systems
- Experience and knowledge in designing/implementing/operating large-scale software asset management systems
- Experience leading operations for big data platforms
- Goal-oriented, with an exemplary track record in collaborating with diverse stakeholders and driving results, especially via influence management
- Ability to exercise independent judgment and discretion in the performance of job duties
- Ability to recruit, motivate, develop, and direct people as they work, identifying the top talent
- Proven ability to distill complex technical information into clear, concise and comprehensive communication material
- Ability to comfortably and successfully present ideas to various audiences from front line employees to company executives
- Ability to synthesize large quantities of complex information under pressure and draw accurate conclusions, considering a high degree of uncertainty
- Experience relaying sensitive information to appropriate parties
- Ability to keep clients, superiors, peers, and direct reports updated based on their information needs
- Strong technical skills with knowledge of a wide variety of tools and technologies
- Ability to forecast and manage organization, operational and project budgets
- Experience leading others and providing constructive feedback
- Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders
- Skills in organizing resources and establishing priorities
- Ability to multi-task and proactively handle changing priorities in a fast-paced environment
- Proven time management skills
- Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently
- Ability to make decisions and solve problems while working under pressure
- Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
- Proven knowledge of information technologies and methodologies related to assigned IT segment or area
- Work Environment:
- Office Environment
- Travel Required as needed by the business
Preferred Qualifications
- Knowledge of service delivery
- Knowledge of large-scale network and technology operations
- Organizational Agility
- Strategic Agility
- MBA and/or project management certifications preferred
- Industry specific certifications and training
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
Total Rewards:See all the ways we invest in you—at work and in life
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-05-16 11:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $174,300.00 and $290,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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